The Sultan Hotel & Residence Jakarta

4.6/5(14.39K Reviews) rating

4 Star Hotel locationPin

Jakarta, West Java

The Sultan Hotel & Residence Jakarta facade

110

1/110

About hotel

Nestled in the heart of Jakarta, The Sultan Hotel & Residence Jakarta offers affordable accommodations suitable for a variety of people. With its opulent charm and unrivaled convenience, this exquisite establishment is a haven for those seeking a truly remarkable stay, where every desire is met with utmost care and attention. Positioned in a prime location at Jln. Gatot Subroto, Jakarta10270, Indonesia, guests are granted effortless access to the city's most captivating attractions and iconic landmarks. Immerse yourself in the vibrant tapestry of Jakarta's cultural heritage, as you embark on a journey of discovery and exploration. Grand Indonesia and Gelora Bung Karno Stadium, two of the city's most renowned destinations, are a mere 10-minute drive away, ensuring that adventure is always within reach. Step into one of the 707 air-conditioned rooms, each meticulously designed to provide the pinnacle of comfort and luxury. Modern amenities adorn every corner, ensuring that your stay is nothing short of extraordinary. Lose yourself in the captivating world of entertainment, with complimentary wireless internet access and cable programming on LED televisions. The bathrooms, adorned with deep soaking bathtubs and rainfall showerheads, offer a sanctuary of relaxation and rejuvenation. For those yearning for tranquility, the hotel presents a sanctuary of serenity. Indulge in a myriad of massages, body treatments, and facials at the spa, or bask in the sun-kissed embrace of the two outdoor swimming pools. A well-equipped health club and sauna await those seeking to invigorate their senses. Should you wish to explore the nearby shopping areas, a complimentary shuttle service is at your disposal. Business travelers will find solace in the hotel's state-of-the-art business center, equipped with all the necessary amenities for a seamless work experience. Express check-in and express check-out ensure that time is of the essence, allowing you to focus on what truly matters. A roundtrip airport shuttle is available for a surcharge, while free self-parking ensures that your journey is as effortless as can be. Indulge your palate in a culinary journey like no other, as you savor the delectable flavors of Chinese cuisine at Nan Xiang, one of the hotel's three exquisite restaurants. Alternatively, 24-hour room service and the coffee shop/cafe offer a delightful array of snacks and beverages. Unwind and revel in the ambiance of the three bars/lounges, where refreshing libations await. With its affordable accommodations, unparalleled location at Jln. Gatot Subroto, Jakarta10270, Indonesia, and impeccable service, The Sultan Hotel & Residence Jakarta stands as the epitome of perfection for both leisure and business travelers alike. Prepare to be captivated by the allure of Jakarta, as you embark on an unforgettable sojourn in this enchanting city. Book The Sultan Hotel & Residence Jakarta Online now to secure your stay and experience the exceptional hospitality that awaits you.

Highlights

• Centrally located in Jakarta, within a 10-minute drive of Grand Indonesia and Gelora Bung Karno Stadium • 707 air-conditioned rooms with refrigerators and LED televisions • Complimentary wireless Internet access and cable programming • Deep soaking bathtubs and rainfall showerheads in bathrooms • Close proximity to attractions such as Balai Sidang Jakarta Convention Center and Gelora Bung Karno Stadium • 2 outdoor swimming pools, a health club, and a sauna for recreational activities • Spa offering massages, body treatments, and facials • Complimentary shuttle for shopping • Business amenities include a business center and express check-in/check-out • Dining options include Chinese cuisine, 24-hour room service, and 3 bars/lounges

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

707

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Baby Sitting / Child Services

Breakfast available

Coffee/tea

Airport shuttle service

Transportation

Beauty Shop/Salon

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Transportation

Beauty Shop/Salon

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹5,699

₹7,905

28% OFF

+ ₹1,340 taxes / night

Earn 70 Reward Points

Flat ₹1,005.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹5,699

₹7,905

28% OFF

+ ₹1,340 taxes / night

Update Price

Earn 70 Reward Points

Flat ₹1,005.63 off included with coupon INTSTAY

Amenities

Location

Gatot Subroto, Jakarta, West Java, 10270

View on Maps

Ratings & Reviews

4.6/5

14.39K Ratings

Paul

4/5

7 Dec, 2023

Upscale serviced apartment & hotel in Jakarta. On-site restaurant and other amenities. Some English spoken. Cash & credit cards accepted. Was pleased with my stay here. Rooms were spacious and comfortable, and AC was more than adequate in each room as well as the common area. Western-style bathroom/toilet. Beds were quite firm but if you're tired enough they'll be no problem!

Diah Pradnya

4/5

22 Jan, 2024

Over all was nice. Esp the location. It used to be the best hotel in town. I hope the hotel will get the vibe like the old days

D. Agung Sungkono

4/5

26 Nov, 2023

I love all the foods and the coffee. It has a great service too But I don't really like the room, it has a wide bathroom and a good bathtube but the carpet is not clean enough. :( Also if you want to go to GBK, you should pick this hotel.

Paul

4/5

7 Dec, 2023

Diah Pradnya

4/5

22 Jan, 2024

Over all was nice. Esp the location. It used to be the best hotel in town. I hope the hotel will get the vibe like the old days

D. Agung Sungkono

4/5

26 Nov, 2023

Craving for Honest

5/5

21 Nov, 2023

I had a work visit for several days in Jakarta and stayed at this hotel. The service was excellent, but I encountered an unpleasant experience in the restaurant and lounge. They were very responsive in addressing guest complaints, especially Mr. Andri, who was humble and responsive. Thank you for the stay experience.

roisnahrudin

5/5

10 Oct, 2023

The executive is quite oldies but peacefull. I have the view of GBK and surrounding. Prefer the foods catered in the GF, bunch of delicious food. I feel that the staff are not genuinely friendly. There are lots of channels and sites to go see round we were one of the last lucky settlers before the hotel taken over by the govt.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.