The Upper House

4.6/5(700 Reviews) rating

5 Star Hotel

1/89

About hotel

Welcome to The Upper House, where you will be enchanted by our luxurious yet accessible 5-star hotel located in the bustling Central & Western District of Hong Kong. Our prime location, with Pacific Place, 88 Queensway, Central, Hong Kong just steps away, makes it an unbeatable choice for business and leisure travelers alike. Indulge in the sumptuousness of our 117 exquisitely designed guestrooms, each equipped with modern amenities, including a refrigerator and a plasma television. The Select Comfort bed, adorned with the finest Frette Italian sheets, will provide you with a restful slumber. Stay connected with complimentary wireless internet access and unwind in our elegant bathrooms, complete with deep soaking tubs and invigorating rain showerheads. Explore the vibrant city with ease, thanks to our strategic location near top attractions such as Ocean Park and Victoria Harbour. Discover the verdant Hong Kong Park, the iconic Bank of China Tower, and the lively Lan Kwai Fong, just a short distance away from our hotel. For those in need of relaxation, our 24-hour fitness centre and rejuvenating massages are the perfect escape from the hustle and bustle of the city. For your business needs, our hotel offers a professional business centre, limousine and town car service, and spacious conference space spanning over 1,200 square feet. After a successful meeting, indulge in the culinary delights at our renowned restaurants, The Continental and Café Gray Deluxe, or enjoy a refreshing cocktail at one of our two chic bars/lounges. It's no wonder that discerning travelers choose The Upper House for our exceptional features and amenities, all at affordable prices. Book your stay with us and experience the perfect fusion of luxury, comfort, and convenience in the dynamic Central & Western District of Hong Kong. So what are you waiting for? Book The Upper House online now and enjoy the best room prices for a memorable stay!

Highlights

• Centrally located in Hong Kong's Central & Western District • Luxury 5-star hotel with 117 beautifully designed guestrooms • Complimentary Wi-Fi and Select Comfort beds with Frette Italian sheets • Located within a 10-minute drive from popular attractions such as Ocean Park and Victoria Harbour • Close proximity to Pacific Place, Hong Kong Park, and The Peak Tram • Onsite amenities include onsite massages, 24-hour fitness center, and concierge services • Business-friendly with a business center, limo/town car service, and conference space • Two restaurants and two bars/lounges onsite for dining options • Short distance from Hong Kong International Airport (38.5 km) and walking distance from Hong Kong railway station (1.5 km) • Budget-friendly options available for different travelers' needs

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

117

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Shopping mall

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Shopping mall

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹49,109

₹61,484

20% OFF

+ ₹5,108 taxes / night

Earn 542 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹49,109

₹61,484

20% OFF

+ ₹5,108 taxes / night

Update Price

Earn 542 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Queensway, Hong Kong

View on Maps

Ratings & Reviews

4.6/5

700 Ratings

Hope Ang

5/5

31 Oct, 2023

First time staying at Upper House, even though it has opened for some time. Certainly had quite expectations, especially given the recent 4th place in the World’s Best ranking. The property itself shows signs of again, but the luxury of space (especially for HK) is unmatched. Service was excellent. The service recovery (for a faulty AC) by Alex and Eddie was really impressive and appreciated. They made our stay a lot more memorable. Breakfast team was flexible and courteous every morning, and greeted us always with a smile. However the food selection could be improved. Overall this is a great place to stay. There is a path behind the hotel that you could hike all the way to Victoria Peak. MTR and Tram access is convenient too.

E S

5/5

20 Sep, 2023

The Upper House might be the best hotel I’ve ever stayed in. Not only are the rooms enormous with gorgeous views and bathrooms spa-like, but the service is outstanding beyond measure. Small things that only someone super detail oriented would even recognize (like replacing small bottles of mouthwash, folding of clothes, crafting a special food menu unprompted when they found out I had a dietary restriction). But these details are what make this hotel feel more like a luxurious home away from home and why I will come back as often as I can.

Laurie H

5/5

11 Jan, 2024

The Upper House is without a doubt the best hotel in Hong Kong, and probably even the world. Not only is this hotel an absolute interior design masterpiece by renowned local designer Andre Fu with the best views of Hong Kong money can buy, but this 5-star hotel exemplifies the service every single hotel should strive for. The service is unparalleled and when you stay at TUH, the Guest Experience team goes above and beyond to ensure that your every needs are taken care of and most importantly, to make every guest feel like they're coming home. We had the pleasure of getting engaged here exactly one week ago on our anniversary. Tommy from Guest Experience really made an incredible effort to make the experience so special for us, including printing out photos of us and surprising us with a custom banner and a welcome gift in the room. We were very impressed by his thoughtfulness. A huge thank you to Tommy, Edward & Paul for making our first stay and our engagement so memorable. We look forward to coming home again soon.

T P

5/5

6 Sep, 2023

So far the best hotel I've ever been to (previously Park Hyatt Shanghai), great suite with amazing panoramic views and minimalistic design, staff very attentive, house keeping comes every time when guests are out (in other hotels 2 times a day max). Hong Kong has changed a lot but this hotel is one of the reasons that takes me back to this place, definitely will revisit! Besides thanks for guest experience team and Paul for welcoming us on arrival and arrangement of early check-in. 😉

Trish

5/5

9 Oct, 2023

I’ve been living in HK for years, and always wanted to experience spending a night at The Upper House. Honestly, it truly lived up to all expectations; above and beyond I must say! One of the best hotels I’ve ever stayed in - the most stylish, coziest yet minimalist rooms, spectacular views, and just flawless service. Such an impeccable experience and all the staff were just incredibly warm and welcoming. Would absolutely recommend this hotel for either anyone visiting HK, and even for those living in HK like myself. Even if borders are fully opened again and everyone else is traveling out, this is definitely a place I’d love to have a staycation in again. A premium, luxe hotel that absolutely gives what you’re paying for.

Hope Ang

5/5

31 Oct, 2023

E S

5/5

20 Sep, 2023

Laurie H

5/5

11 Jan, 2024

T P

5/5

6 Sep, 2023

Trish

5/5

9 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.