THE US GRANT, a Luxury Collection Hotel, San Diego

We had a really nice time staying here. We stayed here for 5 days and we really enjoyed it. The staff was very friendly and gave me an early check in. They also gave me a couple of maps that included what was around the area and especially how to get to the Zoo which was one of our main reasons for the visit. They did have quite a bit of construction going on but that wasn’t a bother or anything. The room was quite small and a little older than what you may see elsewhere. We did however really like their bathroom. It was very nice and well taken care of. It was also great to see that they had someone playing the piano in the lobby. The music was great. The elevators were also fast and the valet drivers were also helpful in giving us directions. The hotel is in a great location where you can access a lot of restaurants, attractions, the beach, etc. I recommend this hotel for your stay.

Stayed here during CRSSD PROPER NYE! Checking into the hotel the valet was very helpful with getting my bags to the front for check in. Checking in felt a bit cold until the young lady checked me in. Due to her colleagues alluding they were business which they may have been. But from my perspective they did not. But the young lady of Asian decent was extremely helpful and check me into with the warmest energic check that I forgot about the heavier gentle man who seemed to be busy. After I checked in, I got to my room and immediately noticed the I was next to the elevator, which my Starwood, excuse Bonvoy. Until Marriott bought Starwood, I never experience issues during stays sadly. Anyway, my profile expressed I prefer not to be near the elevator but inside the room I could not hear the elevator. Which was quiet sound proof the walls were but the smell of mold knocked me on the ground as I entered the room (figuratively speaking) became worse as I reached the bathroom. Called down immediately and the at the time busy gentleman was apologetic informing me someone would be up with my bags to move me. After 30 minutes an extremely gracious and polite young man came up the elevator to the common space outside the rooms where I was waiting, could not bare that smell. Took me up two more floors. Extremely apologetic and polite with amazing energy to my new room which was closer to the elevator, nicer but same room type and felt a tish bigger but just as quiet. Helped me place my luggage while making conversation and was on his way. My stay from there was great, the hotel look just as pictures show exuding the scaffolding. Which is understanding due to construction and being from New York, Upkeep of an older build to look so grand can be hard. I came in for Proper NYE which every evening I was greeted by a young African American woman who had the best energy and welcoming attitude of them all. Even though I experienced some uptight smudge attitude, the three with this extremely beautiful proper gave it that 5 diamond service I expect every time as a "Bonvoy" member be check into a hotel and be treated. Silver, Gold, or Platinum as I expect not because that is how Starwood did it. But because this is the luxury collection and my first stay at one. I expect better next time. Probably the smuggest check-in (if that's a word) I have ever had in my 39 years of living and a hotel named after a fellow military officer who served his country. Thank you. I highly recommend this property, kid friendly, family orientated, possible great for weddings, just stunning. 10s a cross the board.