The Willows Hotel

4.2/5(674 Reviews) rating

3 Star Hotel locationPin

Chicago, Illinois

1/47

About hotel

Conveniently nestled amidst the lively streets of Lakeview in Chicago, you'll find the charming and affordable Willows Hotel waiting to welcome you. A boutique hotel with a perfect blend of modern comforts and timeless charm, this hidden gem is the ideal choice for both business and leisure travelers alike. Featuring 55 well-appointed guestrooms, each exuding its own unique charm, the Willows Hotel provides a personalized experience like no other. With cozy furnishings, plush bedding, and premium linens, every detail has been carefully curated to offer you the utmost comfort. And with convenient amenities like refrigerators, minibars, and flat-screen TVs with cable programming, you'll have everything you need at your fingertips. Stay connected with complimentary wireless internet access throughout the hotel. Strategically located just minutes away from must-visit attractions such as Wrigley Field and Lake Michigan, the Willows Hotel offers unparalleled convenience. Popular city destinations like Millennium Park and Grant Park are also within reach, making it the perfect base for your sightseeing adventures. For a more authentic experience, take a scenic stroll to the picturesque Lincoln Park and other popular tourist hotspots, all within walking distance. Start your day with a refreshing workout at the on-site fitness center, or take a leisurely walk through the tranquil Lincoln Park. In the evenings, unwind by the cozy lobby fireplace or grab a quick bite from the hotel's snack bar/deli. With concierge services at your disposal, you'll have a seamless and enjoyable stay. For business travelers, the Willows Hotel offers an array of handy amenities including complimentary newspapers, convenient dry cleaning and laundry services, and a reliable 24-hour front desk. For guests with vehicles, self-parking is also available. Escape the hustle and bustle of city life at The Willows Hotel and discover a serene oasis in the heart of Chicago's vibrant Lakeview neighborhood. Book The Willows Hotel online today and experience the comfort, convenience, and charm of this hidden gem for yourself. Located at 555 W Surf St, Illinois60657, United States, it's easy to reach and impossible to forget.

Highlights

• Located in Chicago's trendy Lakeview neighborhood • 5-minute drive to Wrigley Field and Lake Michigan • Boutique hotel with 55 guestrooms, featuring amenities like refrigerators and minibars • Complimentary Wi-Fi and daily housekeeping services • Close proximity to popular attractions like Lincoln Park Zoo and Second City • Distances displayed in kilometers for easy navigation • 2.1 km from Wrigley Field and North Avenue Beach • 26.4 km from Chicago O'Hare Intl. Airport and 26.5 km from Chicago Midway Airport • Fitness center and concierge services available for guests • Complimentary newspapers and 24-hour front desk • On-site self parking available for convenience • Snack bar/deli for on-the-go meals

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Vending machines

Concierge desk

Hiking

Coffee/tea

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Vending machines

Concierge desk

Activities

Hiking

Food & Beverages

Coffee/tea

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹6,764

₹9,604

30% OFF

+ ₹1,522 taxes / night

Earn 82 Reward Points

Flat ₹1,183.75 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,764

₹9,604

30% OFF

+ ₹1,522 taxes / night

Update Price

Earn 82 Reward Points

Flat ₹1,183.75 off included with coupon INTSTAY

Amenities

Location

Surf St, Chicago, Illinois, 60657

View on Maps

Ratings & Reviews

4.2/5

674 Ratings

Karina Green

5/5

14 Nov, 2023

I would come back here. The hotel is old, and I appreciated it's charm and character. There was a small housekeeping error due to our last minute reservation, but Adrian at the front desk took care of it immediately. There were lots of interesting restaurants a few minutes' walk away. My only complaint is that there is no on-site parking and the nearby lots and garages are expensive. But, the hotel staff was helpful in recommending one very close.

Faron Shores

1/5

31 Dec, 2023

There have been several issues that lead me to say that this has been the worst hotel stay that I have experienced. There is no onsite parking. The hallways consistently smell like weed. The towels in the room are minimal, poor quality, and scratchy as if they were air dried. There was a used bandaid attached to one of the folded towels in the bathroom. The toilet tissue quality was worse than in a public school and there was only a small amount remaining on the roll when we came into the room and no extra roll to be found so had to request more. There is little to no space in the mini fridge due to their ‘upsell’ items and when we went to open the door to the fridge the shelf fell out to reveal it was completely broken and had been taped together. There has been a group of guests slamming doors and screaming in the halls all night (currently from 12-4:30) and after multiple calls to the front desk, nothing has worked to improve the situation. The only upside to the hotel for our family has been the location. I will not stay here again or recommend this hotel to a small family.

Jeff .1967

3/5

19 Nov, 2023

Charming place and great location but much to be desired in the rooms. Terrible pillows, no fitted sheets, so they just end up in a ball in the morning, water pressure in the shower is awful. It was our 2nd time here, won't make that mistake again.

Karina Green

5/5

14 Nov, 2023

Faron Shores

1/5

31 Dec, 2023

Jeff .1967

3/5

19 Nov, 2023

Kev W

4/5

9 Nov, 2023

Excellent location if one prefers to be closer to lake, and in one of the best neighborhoods. This area is beautiful, safe, walkable to dining but near lake front is the best amenity. Lobby is well designed and room was very spacious. Very nice hotel staff

Rachel Linkous

5/5

20 Sep, 2023

This place was absolutely amazing. The staff were very attentative and helpful. The rooms were great for what we needed. I love a historical building so they were what I expected but kept up very well. I would definitely stay here again.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.