Thompson Playa Del Carmen Beach House, by Hyatt

4.5/5(614 Reviews) rating

4 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Thompson Playa Del Carmen Beach House, by Hyatt primary_image

133

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About hotel

Come discover the ultimate escape at Thompson Beach House, a top-rated 4.5-star beach resort situated in the bustling downtown area of Playa del Carmen. Immerse yourself in the breathtaking Playa del Carmen Main Beach, just steps away from our doorstep, or take a brief 3-minute ride to Quinta Avenida, the vibrant heart of the city. Our 27 beautifully-appointed guestrooms each offer a plush and lavish stay. Enjoy the convenience of amenities such as MP3 players, flat-screen televisions, and personal balconies while taking advantage of the complimentary WiFi and cable TV options. The sleek and spacious bathrooms feature rain showers and complimentary toiletries, adding to the overall luxurious ambiance. Explore the city's top attractions with ease thanks to our prime location near popular destinations like the 3D Museum of Wonders, Mercado Playa del Carmen, and Nuestra Senora del Carmen Catholic Church. For the more adventurous, our proximity to the Playa del Carmen Maritime Terminal offers easy access to ferry rides to Cozumel Island. Unwind and rejuvenate at our aparthotel, boasting a plethora of recreational amenities for your enjoyment. Take a refreshing dip in our refreshing outdoor pool, recharge in the sauna, or break a sweat in our 24-hour fitness center. Our attentive concierge services are available round the clock to cater to all your needs during your stay. Planning a special occasion or getaway? Look no further, as our aparthotel also offers top-notch wedding services to make your experience truly unforgettable. For business travelers, we provide free newspapers, dry cleaning and laundry services, as well as a 24-hour reception desk for your convenience. Our conveniently situated address at Calle 8 y Playa S/N, Zona Maritima, QROO77710, Mexico makes us easily accessible from Cancun International Airport (only 56.5km away) and Cozumel International Airport (just 35.6km away), ensuring a hassle-free arrival. Indulge in delectable flavors at our award-winning on-site restaurant, CGrill, and indulge in mouthwatering seafood delicacies. For a more intimate dining experience, take advantage of our 24-hour room service and savor your meal in the comfort of your room. Relax with a refreshing beverage at the bar or poolside bar, and start your day off on the right foot with a delectable continental breakfast, available daily for a small fee from 7 AM to 11 AM. Pamper yourself with an unforgettable and lavish beach getaway at Thompson Beach House. With our prime location, top-notch amenities, and impeccable service, we are the ideal choice for any traveler. Book today and experience the best of Playa del Carmen at our exceptional aparthotel. Don't forget to check out our affordable Thompson Beach House room prices and book online today for the best deals!

Highlights

• Located in Downtown Playa del Carmen, steps from Playa del Carmen Main Beach • 3-minute drive to Quinta Avenida shopping district • 27 individually decorated guestrooms with private balconies • Rainfall showerheads and complimentary toiletries in private bathrooms • Recreation options include outdoor pool, sauna, and 24-hour fitness center • Free Wi-Fi, concierge services, and wedding services offered • Business amenities such as free newspapers and 24-hour front desk • Airport shuttle (surcharge) and on-site self parking available • Restaurant specializing in seafood and 24-hour room service available • Close proximity to popular attractions like the 3D Museum of Wonders (0.3km) and Quinta Avenida (2km) • 56.5km from Cancun Intl. Airport and 35.6km from Cozumel Intl. Airport

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Valet parking

Terrace

Concierge desk

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Valet parking

Terrace

Concierge desk

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 300 per accommodation, per stay.

Service fee: 10 percent.

Resort fee: USD 34.80 per accommodation, per night.

We have included all charges provided to us by the property..

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Pets cannot be left unattended.

Only dogs are allowed.

Maximum number of pets per room 1.

Pet max weight (per pet) in lb is 40.

Pets allowed.

Pet max weight (per pet) in kg is 18.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 300 per accommodation, per stay.

Service fee: 10 percent.

Resort fee: USD 34.80 per accommodation, per night.

We have included all charges provided to us by the property..

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Pets cannot be left unattended.

Only dogs are allowed.

Maximum number of pets per room 1.

Pet max weight (per pet) in lb is 40.

Pets allowed.

Pet max weight (per pet) in kg is 18.

₹19,444

₹21,079

8% OFF

+ ₹3,854 taxes / night

Earn 232 Reward Points

Select Rooms

Room, 1 King Bed, Terrace, Pool View

607 sq.ft (56.39 sq.mt)

Smoking policy – non-smoking available

Air conditioning

Minibar

Desk

Free toiletries

Safe

Room Service

Private bath or shower

Housekeeping - daily

Ironing Services/ board

Toothbrush

Slippers

Private bathroom

Hairdryer

Terrace

Wheelchair

See All

OPTION 1

Partial Refundable

₹19,444

₹21,079

8% OFF

+ ₹3,854 taxes / night

Update Price

Earn 232 Reward Points

Amenities

Location

Centro, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.5/5

614 Ratings

Avia Bar Kochva

5/5

30 Jan, 2024

What a great hotel! The staff was so nice to us! The room was big with an ocean view! The location was perfect. You don't need a car when coming to Thompson Hotel, right in the middle of the action ! Bars restaurants, beach music, and happiness surround the location. There's 2 Thompson Hotel in the city , we chose the beach house, but we went to the roof top of the other hotel and it was amazing! They have a beautiful rooftop with pool, Japanese restaurants, and drinks . Totally recommended

Mark Harper

2/5

27 Jan, 2024

This hotel is on 8th North and right in the middle of the action in Playa del Carmen. If you want to be close to all of the restaurants and shops this is an ideal location. The hotel promoted itself as a five star, Hyatt Hotel - but in my opinion, it’s in need of a lot of work and maintenance. Even a little bit shabby in some places. For instance, the glass screen on our 2nd floor balcony deck was held together with rusty brackets, and looked pretty dangerous. Lots of areas of rusty and unpainted metal and a tired looking building. The hotel charges you for some extra room items. For example if you use more than the two coffee capsules supplied per day, you can order more from the front desk, but they charge you. They charge you for additional bottles of water too, if you drink more than two supplied on a daily basis. Which is a little cheap given it was $400 per night. The hotel is right on the beach, but make sure you get there early as they do not have enough loungers for all hotel guests to use. They do have a cute, small pool with sun loungers and cabanas but again, space is limited. The bar staff were friendly and pool bar drinks were generous. We did not find the hotel food to be good at all. We had lunch in the restaurant, and ordered nachos. The cheese on the nachos was liquid “Cheese Whiz”, which was incredibly disappointing. We also ordered room service on our first night, as we arrived late. The club sandwich was tasteless, the salad was a weird construction of beetroots, apple and lettuce with very little dressing. The person deliver in the room service asked for a tip in cash because “it would be better for him“ which was strange to say the least. The hotel takes advantage of the fact that it’s in central PDC and doesn’t do a good job with food. Luckily there are other restaurants close by for breakfast, lunch and dinner. We found the hotel to be noisy at night very close to loud bars and strip clubs. Convenient for these if that’s why you’re in PDC. When walking through the main street of PDC, be prepared to be constantly stopped and accosted for all kinds of services from street vendors. Massages, tourist gifts, tequila, clothing etc….we were literally stopped 20+ times when we walked for 30 minutes on the main street. Overall, we felt that the hotel was a waste of money compared to other hotels that we stayed at in Mexico. Staff need to work on the service and the food was pretty poor, plus the building needs a massive upgrade and maintenance.

Anil Adoni

1/5

8 Jan, 2024

We stayed here in December for 4 nights. The a/c worked for one day and did not work the rest of the time. Complained to the manager and they kept saying it will get fixed shortly, but never did fix it. We had to sleep with the doors open, the noise and the heat were very uncomfortable. After we left I wrote to the manager and left a bad review in email, they said they will return my points and never did. This led me to write a review online after manager heard from them at all. Gave them ample time to amend my situation but they never did, like they don’t care. If they contact me I can give them my booking details also, to fix my issue. If they fix it I will remove this post.

Jessica E

4/5

22 Aug, 2023

This place was fantastic. Just what we were looking for in a last minute getaway. This hotel is right off the main strip for nightlife and activities and makes everything super easy to walk to. But do be warned, if you don’t shell out the extra cash for the premium beachfront rooms you may regret it. Senior Frogs is literally steps from the hotel, as well as another open air nightclub so you will be unable to sleep due to the way the rooms are situated. The closer you are to the beach the more restful your sleep will be. The last reviewer here mentioned there was no beach left after a storm or something. Well, as of August 2023 that was not the case - the beach was gorgeous and walkable for as far as the eye could see in both directions. It’s probably not fair to blame weather shifts on the hotel and say it was a “misrepresentation” of the beach. Our only issue with the beach was also due to seasonal conditions and that was the shifting seaweed. But what can you do. The hotel staff were out there every morning working to clear it out as best they could from the beach and the water was just unseasonably discolored in spots for the same reason. What can you do? The one thing I wished our room would have improved upon was the AC and the humidity levels. Although the AC was a central unit, it was likely and old system not updated to regulate humidity in the room because although we could set the temp to 65 F every day/night, the humidity was still clearly present and it was just oppressive. I would wake up every night drenched in sweat despite the AC being at full blast. Granted it was hot as hades everywhere we went so cold showers multiple times a day were required anyway, but this just made it hard to escape it. The plunge pool was nice but it could have been kept cleaner. We didn’t really use it. It had a strange film on the top and would have liked to see it have more circulation in the water so it was a place to cool down. Otherwise, the patio is phenomenal and the hotel is quite nice for the price and location. Don’t expect five stars but if you’re looking for a cute boutique hotel in the center of everything that is a solid 4 stars, then this is your spot.

Natasha Fung

5/5

27 Sep, 2023

Great stay at the Thompson! This property is right on the beach with beach views for meals at the C Grill. If you stay at this location you are welcome to use the adjacent Main House's amenities such as the rooftop pool, fitness center. Everything you need is walking distance from the hotel and I was unable to hear the loud street noises at night. The rooms were clean and well maintained and they also have bikes that you can borrow and use around town from 9am-6pm!

Avia Bar Kochva

5/5

30 Jan, 2024

Mark Harper

2/5

27 Jan, 2024

Anil Adoni

1/5

8 Jan, 2024

Jessica E

4/5

22 Aug, 2023

Natasha Fung

5/5

27 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.