Tokyu Stay Shibuya Shin-minamiguchi

Best hotel in the world for having a laundry washer & dryer in the room! Was amazing to wash all our airport clothes when we came back from our long trips and throughout our stay in Tokyo! We missed this a lot in our other hotels in Japan as they usually had only a few laundry machines for all guests, thus we went to local laundromat. There was also a microwave, kettle, fridge, one electric stove top burner, and a small kitchen sink. We loved that there was a small table and two chairs for breakfast. One negative review is I had a stuffed nose every morning, thus was allergic to something in the room. But was otherwise really clean. Staff was very friendly and helped us with luggage delivery service.

I was apprehensive at first after reading the negative reviews but the hotel exceeded my expectations! Yes, the room is small but this is Tokyo so it’s to be expected. I’ve stayed in smaller rooms in Tokyo before. If you want a big room, you’ll need to find a more expensive hotel and pay the price. Also, the price of this hotel for a 3-star may seem steep but it’s because you are paying for the microwave, washing machine and dryer, and hotpot, and the location. We went in summer during the heatwave and to be able to wash our clothes everyday was extremely helpful in ensuring we always had fresh, stinkless clothes to wear without having to bring lots of them. I highly recommend this place especially if you are taking the Narita Express because the NEX platform at Shibuya station is the platform that is closest to the hotel and is the platform with direct access to the New South Gate exit which leads easily to the hotel. This means that you will not need to lug your suitcases through different platforms upon arrival at Shibuya station in order to find the New South Gate exit. We had two large heavy suitcases and two small suitcases which we lugged ourselves from Narita to the hotel, and it was very doable thanks to this - no train transfers and no need to find our way from platform to platform in the crowded station. The hotel bed and bedlinen were very comfortable and I had no trouble sleeping at all (usually I have insomnia). Despite the four suitcases we had, we managed to make the small space work by slipping the 2 smaller ones under the bed, unpacking 1 large one and putting it upright to the side, and only keeping 1 large one open on the floor. I am not sure why people complained about the towels not being changed daily. The hotel had a magnetic card on the door that you could place outside by 11am everyday to indicate that you want your towels and robes changed and trash thrown away that day by housekeeping. We had no issues with towels and trash during our stay at all. We stayed for 13 nights and full housekeeping was done twice during our stay. We were happy both times. In fact, I felt the hotel was super consistent with their housekeeping quality and very dilligent in this aspect. Both the room and bathroom were very clean and well-stocked with amenities all the time. The only negative thing I would write about this hotel is the breakfast. It was not tasty at all and we ended up only having it for the first two days so this was a waste. We would recommend not choosing their breakfast and save your money for outside food instead.