Torel Palace Lisbon

4.7/5(567 Reviews) rating

5 Star Hotel locationPin

Lisbon, Lisboa Region

439

1/439

About hotel

In the heart of Lisbon lies Torel Palace Lisbon, a luxurious 5-star hotel that boasts both convenience and grandeur. Our unbeatable location grants you easy access to iconic landmarks like Rossio Square and Lisbon Oceanarium, ensuring a memorable vacation experience. With 31 opulent guestrooms to choose from, each featuring plush memory foam beds draped in Egyptian cotton sheets, you’ll be sure to find the perfect home away from home. Indulge in the added luxuries of in-room minibars, espresso makers, LCD televisions with cable programming, and private bathrooms stocked with complimentary toiletries and hairdryers. But our hotel offers much more than just upscale accommodation. Immerse yourself in the vibrant culture of Lisbon, with must-see attractions like Coliseu dos Recreios and Avenida da Liberdade just a stone’s throw away. Our friendly concierge services are always available to help you plan your itinerary, making sure you don’t miss out on anything. Take a refreshing dip in our outdoor pool or soak up the stunning views of the city from our terrace and garden. Families will appreciate our babysitting services and convenient bike parking options. Even business travelers can find solace at Torel Palace Lisbon. Stay connected with our dedicated computer station and keep your wardrobe sharp with our dry cleaning and laundry services. Our 24-hour front desk is always at your service, and if needed, we offer a convenient airport shuttle for a small additional fee. After a long day of work or exploration, delight your taste buds at one of our two on-site restaurants, including a chic poolside bar and lounge. Don’t forget to start your day off right with a full buffet breakfast, available daily. Located at Rua Câmara Pestana, 231150-082, Portugal, our hotel is easily reachable from both Humberto Delgado Airport and Cascais. Allow us to elevate your vacation experience at Torel Palace Lisbon, where luxury and affordability go hand in hand. Book your stay with us today and experience the unparalleled hospitality that awaits you. Don't miss out on our affordable Torel Palace Lisbon room prices and book Torel Palace Lisbon online now for an unforgettable stay.

Highlights

• Centrally located 5-star hotel near Rossio Square in Lisbon • 31 individually decorated guestrooms with luxurious amenities • Close to popular tourist attractions such as Santa Justa Elevator and Lisbon Cathedral • Short distance (only 0.8km) from the airport and Cascais (21.7km) • Within walking distance to Coliseu dos Recreios and Avenida da Liberdade • Outdoor pool, terrace, and garden available for guest relaxation • Concierge services and 24-hour front desk for convenient assistance • Ideal for both casual and business travelers • Onsite restaurants and 24-hour room service for dining options • Buffet breakfast available daily for an additional fee

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Valet parking

Terrace

Concierge desk

Baby Sitting / Child Services

Breakfast available

Coffee/tea

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Valet parking

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

This property accepts credit cards, debit cards, and cash.

Parties and events are allowed on site.

Long-term renters welcome.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Events/parties allowed.

Caters to LGBTQ guests.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

This property caters to LGBTQ+ guests..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.

This property accepts credit cards, debit cards, and cash.

Parties and events are allowed on site.

Long-term renters welcome.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Events/parties allowed.

Caters to LGBTQ guests.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

This property caters to LGBTQ+ guests..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹32,502

₹53,481

39% OFF

+ ₹2,414 taxes / night

Earn 349 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹32,502

₹53,481

39% OFF

+ ₹2,414 taxes / night

Update Price

Earn 349 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

R C�mara Pestana, Lisbon, Lisboa Region, 1150-082

View on Maps

Ratings & Reviews

4.7/5

567 Ratings

Filipe Crisóstomo

5/5

21 Jan, 2024

A marvellous hotel with excellent staff. My girlfriend and I loved the decor and the luxurious furnishings of our room, especially the magnificent afternoon we had at the pool with the view over Lisbon. It was definitely an unforgettable stay and we will certainly return. Thank you so much Torel Palace Lisboa for making our stay in Lisbon an amazing one!

Johannes Schroeder

1/5

15 Jan, 2024

Denied Service Animal (!) after initially confirming it. We stayed at Torel Palace with our small dog before – absolutely no problem and a gorgeous room with great location. But since then, the hotel seems to have changed its pet policy without updating the policy consistently on other booking sites. So, I called the hotel prior to booking a *nonrefundable* rate and they said it would be no problem to bring a pet or a service animal. When I followed up after booking via email, I didn't hear back for 3 months! Eventually, I resent the email and got a response back that Torel does not allow pets. I reminded the hotel that our dog is a service animal, but only got the same response again. Very poor service given this is an expensive 5 Star Hotel. Also, it does not make sense that their new policy only allows animals in the Villa room, which is extremely expensive. Especially, when our dog has stayed with us in a regular room just a year ago and it was no problem for anyone at the hotel.

Mike Medeiros

5/5

21 Dec, 2023

The hotel seems to be a beautiful old estate that is on a hill overlooking the city; absolutely stunning views. The service is great, wonderful staff. The food was excellent. The rooms are cute; but, at least in the pink building, the wooden floors are not soundproof and we could hear the guests above us. Also, the hotel is located next to the Elevador do Lavra. You are overlooking most of the old city, which is an impressive view; but it can be tiring (if not difficult) to get to the hotel on foot (without taking the funicular).

Matthew Handley

4/5

19 Sep, 2023

Torel Palace Lisbon is a fantastic and beautiful hotel, well located with friendly and helpful staff. The pool and various "chill-out" areas are a godsend after a morning of exploring hilly Lisbon when hot! The only let down (hence the 4/5 rating) was the bathroom within our room where we experienced a number of issues during our stay. Whilst it didn't ruin the stay we did hope for better given the money we spent. Following conversations with the staff they did surprise us with a complimentary bottle of sparking wine which was thoughtful of them. Overall however, we would not hesitate recommending this hotel to friends or anyone reading this review.

Warren Williams

5/5

19 Nov, 2023

A beautiful, classic hotel located in the hills of Lisbon. I was lucky enough to spend my birthday weekend here courtesy of my partner. Upon arrival we were greeted with a glass of bubbles and a complimentary room upgrade to a suite. The room was in a newer part of the hotel, recently renovated to an extremely high standard, it felt like absolute luxury. The beds are super comfy, easily one of the best nights sleep I’ve ever experienced in any hotel around the world, and the breakfast buffet was filled with great options clearly made with quality produce. There is a bar on site which would not be out of place in a swanky London hotel, definitely worth popping in for a night cap. The hotel is located at the top of the hill and walk down into town is pleasant however I would recommend getting cabs back up as the walk can be hard work. My partner and I agreed we will return here if we decide to visit Lisbon in the future.

Filipe Crisóstomo

5/5

21 Jan, 2024

Johannes Schroeder

1/5

15 Jan, 2024

Mike Medeiros

5/5

21 Dec, 2023

Matthew Handley

4/5

19 Sep, 2023

Warren Williams

5/5

19 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.