Travelodge London Kings Cross Royal Scot Hotel

When you book a Travelodge you know you’re going to get a basic stay. This fell far below expectations. We stayed for 11 nights. If you don’t read the entire review, please book with Premier Inn. They are far superior. Positives: staff are mostly friendly, and the £10 breakfast is great and good value for central London. The location to Kings Cross is great. Rooms are warm. They did supply an extra blanket for me (after two days of asking and 3 visits to the lobby on the second day to remind them when their ‘I’ll be up in 10’ hadn’t passed 45 minutes later. However… there seems to be inconsistencies between staff communication. We were told they don’t have ‘Top Me Up’ hanger and to hang the ‘Do Not Disturb’ hanger if we wanted it cleaned. I questioned this, but they were adamant. So we hung up the ‘Do Not Disturb’ sign. Unsurprisingly our room was not serviced. I went downstairs to get towels, and when the person at reception asked why our room wasn’t cleaned, I told her what had happened and she pulled out the ‘Top Me Up’ hanger. And, serving the room seems to consist of taking most (but not all - never all) of the dirty towels and then giving you 2 towels and that’s it. Our toilet paper was never replaced, the bed was never made and the floor was never vacuumed (and wasn’t particularly clean to begin with. I went over the basic surfaces with an antibacterial wipe and it came away black and brown). Our sheets were also NEVER changed despite multiple requests and reassurances that if we are there longer than a week they’ll be changed (they weren’t). By the time we left, 2 mugs we had used had mould in them and were never cleared away! The clearing of the rubbish was also sporadic. Our room keys also deactivated multiple times throughout our visit, despite being nowhere near a phone. If you’re staying for a night or two, I’m sure it’s serviceable but anything longer isn’t worth the uncleanliness and poor communication and service.