Tru by Hilton Fort Lauderdale Downtown

Staff very pleasant and polite. The stay was poor and I checked out after one day. The hotel was not clean. Bed sheets very wrinkled - floor sticky - a small amount of mould in the shower and worst of all hairs in the bathroom linen / multiple. I shook out each towel after I discovered this. Shower also leaked so water all over the floor. I fid not expect anything but simple but it’s just not clean. The hallways and elevators are just the same. Never again here or at this brand.

I stayed with them on 9/15- 9/18/23I brought my mother there for vacation and time well needed. During our stay we met 3 ppl ( a guy, and a couple) in the pool area. We all went to the bar area, and proceeded to order. Myself and my mother had food( I ordered liquor from Uber Eats. We all sat at a table together just having friendly conversations amongst guest! Later my mother got a print out of the things we charged to our room, to keep up with what was spent, only to see we were charged for items that wasn't ours. I went to speak with front desk about the charges... I was informed it was from the bar manager and I would have to wait to speak with them at 12pm when they arrived. At 2pm I still wasn't contacted so my mother went back down to the front desk and was told the charges would be taken off! Later that night I ordered more food at the bar and tried to charge it to my room. My mother went to get the food only to be told she needed to pay, we couldn't charge anything else to our room. I went back down to the bar and paid with my debit card. Once it was time to check out I told the assistant front desk manager which I asked for a GM and thought I was talking to one , I expressed how my stay was and told them I was very unhappy about it, but wanted to let them know about it. Once I came back home I didn't think or question whether my money was even refunded for the items that wasn't ours that was charged to my room! Until I tried to book another reservation to go see my husband whom is living in another state at them moment! I couldn't book it using my employee discount ( oh yea I'm a front desk agent for Hilton). I asked my GM to look into only to find out my whole account was suspended because of lies. Now I'm being charged for not only the items that I brought to their attention, but $85 worth other items I know nothing about! My account is suspended until I pay this balance which isn't even mine! A employee lied and said to the bar manager they remembered checking me and "my family" in and we were all staying in my room which was not true! We did not know those people prior to us meeting them in the pool area on 9/16/23! They need to look at the cameras! Nor did anyone but myself and my mother go in or out of our room! I am very disappointed in Hilton and how this issue was handled I will never stay there again and will be reaching out to higher ups!