TUI BLUE Medina Gardens – Adults Only – All Inclusive

Stayed here 19-26 January, 2024 We paid extra (about £150) for a room with a hot tub, which didn't work for 5 nights, despite 3 separate engineer visits. The Guest Relations Manager refused to offer any refund, and insisted that we sign a disclaimer, stating that we would not take further action. They offered a miserly 30% discount on spa treatments that we'd had, which they eventually waived. It was much less than the jacuzzi cost. Breakfast is supposed to start at 7am, but there were no staff, and very little food available at that time, which is difficult if you have an early excursion booked. We were in Building 3: right next to the Sky Bar (not part of hotel) which plays extremely loud music until 2am. We should have been told that in advance. On the plus side, most of the staff are very helpful and friendly; food choice is decent; we liked the Blue Spa. A shame that the Guest Relations Manager does not perform the same level of service, as the staff.

This hotel is amazing. It's in a very central place and very luxurious. The service and the staff cannot be faulted. The reps were helpful. All staff were happy and went out of their way to make us feel welcome and special. The grounds were amazing. There were cats everywhere and tortoises in the garden. It is a very well kept and clean hotel. The food was to die for. I wasn't impressed with the alcohol. I'm not saying it was... But it tasted watered down. I had a gin and tonic... Half and half. I was expecting to grimace but that wasn't the case. Must be just be because it was local drinks perhaps? The room was cosy and quiet. The ONLY thing I could complain about was the temperature in the room. After 2 nights of being extremely uncomfortably hot in bed, I called reception because I couldn't get the air con to work. They told me it is winter in Morocco so they turn off the air con. I told them I was suffering and just because the locals find the temperature to be freezing, they weren't staying in my room. They said I should open the door. Which I did but was then subjected to the noise of the surrounding traffic. I'd suggest having portable fans for us who don't find winter in Morocco too cold (I'm English, I permanently live in cold weather... This was NOT cold.. It was between 10 degrees and 29 degrees... Even during the day the local staff were wearing body warmers in scorching heat). Oh and the pillows hurt my neck but because I have a dodgy neck. I asked for a less tall pillow but didn't get one. Having said that, my boyfriend didn't have problems with them. I had to sleep with no pillow in the end. Thus said, I had the best week in a very long time and was very impressed.