TURIM Boulevard Hotel – Adults Only

It’s a nice hotel but it is NOT a 5 star hotel. I expected a lot more from this hotel after looking at pics on the website and trip advisor 1) I booked 2 rooms as traveling with 14 and 11 year old daughters. From the day I booked the rooms, I asked to have connecting rooms or rooms on the same floor. Was told no problem, will accommodate BUT not once did they ever let me know ahead of time that the Avenida view rooms are not connecting and can not have both on the same floor 🤔 so downgraded one of the rooms so my girls could be on the opposite end of the same floor 😡 no refund or price adjustment offered 2) each room has bottled water. Well when I took the cap off, it was disgusting and crusty - see pics. I left the empty bottle in the bathroom. It was very very clear the cleaning lady just filled the bottle with tap water and put same cap and seal on bc when I opened the bottle, it was the same nasty cap!!! I took it down to the front desk and who ever was working was very nice, she had a look of disgust on her face when saw the cap…. We were offered free breakfast - we don’t care about hotel free breakfast - not worth it. Ate there once bc the girls wanted to check it out. No where near the other European hotel breakfasts 3) the rooms are small and dark. Clean? Sure. If you ignore the black mold in the shower and along grout lines. Towels are rough. No wash clothes. Just 2 bath towels and 2 hand towels I don’t want to be negative but way better options available. I will say the location was amazing. But so is Tivoli.

Horrible experience! I am 1 million miler so I’ve seen lots of hotels and never have I seen such a lack of accountability as displayed by Bruno Lima and his staff at the Turim Boulevard hotel in Lisbon. I returned at 1 AM to find out that my room had not been cleaned. The front desk basically offered nothing as the Cleaning staff was gone. When I return at 5 PM the next day, I discovered that it still had not been cleaned. I inquire about why my room had not been cleaned the front desk agent with the poor attitude, informed me that the hotel head up until 7 PM to clean my room. I asked to speak to the manager and was told that there was no one on site. The front desk manager said she would call the housekeeping manager to come down and talk to me so she could tell me why my room and not been cleaned in two days excepting zero responsibility for the issue. The housekeeping manager comes down, clearly not prepared to be in front of a customer, and unable to speak English as you can imagine this conversation produced nothing. At this point in time, the front desk manager offered me a free breakfast, which was not satisfactory to me. I demanded to speak to Bruno Lima the hotel manager and was informed that the hotel couldn’t give me his number so that wouldn’t be possible so I suggested that they call him on a hotel phone. Which they did, and explain the situation to him in front of me in Portuguese. It became very clear that he was not going to talk to me directly. After the front desk manager close the call she informed me that Bruno Lima suggested that I take his email address and send him an email with my concerns. Which just confirms that management sets the tone of the organization, and the lack of accountability starts with him.