Union Square Plaza Hotel

This is a budget hotel that is located in the Union Square/Tenderloin area. Geographically perfect within a 10min walk of Powell St Station (direct train to SFO Airport) and the F historic street car line down to Fisherman's Wharf. However, the hotel despite its name is a little more Tenderloin than Union Square and in this area a couple of blocks can make all the difference. I was shocked at the homeless situation right outside the hotel, the area has changed a lot in the last 15 years and I didn't feel safe walking around. Back to the hotel - its budget so everyone having a sook needs to get over themselves. Sure its rough around the edges, the floorboards creek, there is a water hammer etc.. but the room was clean, bed comfy and there was hot water! What more do you want for the price? You are in one of the world's most expensive cities! As others have stated the windows are thin and the outside noise of people yelling, dogs barking, sirens, loud music take a little getting used to, so wear earplugs. The front desk staff were all lovely and I appreciated the upgrade to a Queen Room overlooking the theatre and Geary Street and also the very early check in after a long flight.

My husband booked this through the hotels website for our recent stay in SF and made the mistake of not actually reading any of these google reviews first. The website isn’t an accurate representation of what you get while staying at the Union Square Plaza Hotel. Knowing that it is an older hotel, our expectations were already low, but after our very late evening check in to our room, I felt unsafe, creeped out and disgusted. The wall behind the bed had multiple holes in it, the ceiling had a large crack from what looked to be water damage and the floor was noticeably dirty. Upon closer inspection we found several long hairs, as well as a boot print on the white sheets. I could look past the bizarre decor choices in the room, but a filthy bed, that’s a no from me. With this said, the front desk personnel was very accommodating when we asked to switch to a different room, even at the late hour of 11pm. Our new room was seemingly at least clean. All this aside, I noticed someone else mentioning the unsafe elevator in a review from 5 months ago, and this issue has still not been addressed. The elevator has not been inspected since 2019. I don’t plan on returning to this hotel, but I hope this issue gets addressed for future hotel guests safety.