Urban by CityBlue, Kigali, Rwanda

4.2/5(469 Reviews) rating

4 Star Hotel

Urban by CityBlue, Kigali, Rwanda exterior_detail

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About hotel

Experience the vibrant and bustling city of Kigali, Rwanda at the luxurious Urban by CityBlue. This 4-star hotel, located at KN 51 St5230, is the perfect blend of modern comforts and Rwandan hospitality. It's centrally located near the Union Trade Center and offers easy access to top attractions such as the Ntarama Church and Kigali Convention Centre. Escape to one of the 17 spacious and air-conditioned rooms, equipped with amenities like refrigerators, minibars, and complimentary Wi-Fi. Relax and take in the stunning views from your private balcony, or refresh yourself with a rainfall shower and complimentary toiletries in the bathroom. Indulge in mouthwatering international cuisine at The Bistro, the hotel's signature restaurant, with a majestic view of Kigali. Unwind with a drink at the lively bar/lounge or mingle with guests at the complimentary daily reception. For business travelers, our fully-equipped business center and concierge services are at your disposal. Make the most of your leisure time by exploring nearby attractions such as the Kigali Genocide Memorial Centre or go shopping at Kigali Heights shopping center. Our tranquil rooftop terrace and lush garden offer the perfect spot to unwind and take in the stunning cityscape. Conveniently located just 12.5 km from the Kigali International Airport, Urban by CityBlue is the ideal choice for both business and leisure travelers. And with affordable Urban by CityBlue, Kigali, Rwanda room prices, there's no reason to wait. Book your stay now and let us pamper you with exceptional service and the best of Kigali. Book Urban by CityBlue, Kigali, Rwanda online today and prepare to be captivated by this incredible city.

Highlights

• Convenient location just 1.2 km from Union Trade Center and 2.1 km from Ntarama Church • Only 12.5 km from Kigali International Airport • Wide range of room options including 17 air-conditioned rooms with private balconies • Complimentary Wi-Fi and cable TV in all rooms • On-site rooftop terrace and garden • Daily complimentary reception for socializing • Business amenities such as a business center, free newspapers, and dry cleaning/laundry services • Restaurant and bar/lounge serving international cuisine • Close proximity to popular attractions like Kigali Genocide Memorial Centre and Inema Art Center.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Coffee/tea

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Food & Beverages

Coffee/tea

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Contactless check-in is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

No pets and no service animals are allowed at this property..

Contactless check-in is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹6,016

₹8,492

29% OFF

+ ₹1,216 taxes / night

Earn 72 Reward Points

Flat ₹1,033.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,016

₹8,492

29% OFF

+ ₹1,216 taxes / night

Update Price

Earn 72 Reward Points

Flat ₹1,033.25 off included with coupon INTSTAY

Amenities

Location

KN 51 St, Kigali, 5230

View on Maps

Ratings & Reviews

4.2/5

469 Ratings

Laura

5/5

27 Dec, 2023

We didn't sleep in these hotel but someone recommend us to eat in their restaurant so we went. Restaurant is in the rooftop of the hotel with a beatifoul views to the city, is well-decorate with a comfortable chairs and tables. I don't know if it was because we'd been travelling 10 days around Uganda or because food it were really tasty, but we really enjoy these meals. We ordered for fish and beef, both were well-cooking and tasty. Price was quite cheap for the quality.

Walid Hamadeh

5/5

10 Sep, 2023

This is a very nice property that is located in a very niche area. The rooms are large and beds are comfy. The staff are helpful and courteous. Well maintained and looked after and for sure you get the value for the money. Their breakfast is very good and they have have a good restaurant and lounge on the top 2 floors. I highly recommend staying here

Michael Folorunsho (Wonnabemogul50)

4/5

3 Jan, 2024

I had a wonderful experience Every staff member I came across from the check- in to the cleaning staff were happy and eager to help! Food was amazing as well Thank you! Will most certainly recommend

Goli Nili

4/5

27 Jul, 2023

Nice hotel with the best hotel staff I have ever experienced. The staff at reception, led by Yvette and her team, went out of their way to accommodate. The location was fantastic and the views were unparalleled. We were in Kigali for two weeks and so we ate at countless restaurants but always ended up coming back to the hotel restaurant as the food was the best we had in Kigali. Chef Ricky and his team are true artists.

Umwari Yvo

2/5

25 Jul, 2023

Last night was my first time there but I like the service and all protocols ✨ I don't know who is in charge of the service staff. Saibais her name she used to talk to my co-workers and say bad things to the CEO of the company I work for,she never said sorry to them.She didn’t need to remind someone that He/she is ugly,short or fat. As for the person who works in the service, it is good service and nothing else……. It hurt us a lot.

Laura

5/5

27 Dec, 2023

Walid Hamadeh

5/5

10 Sep, 2023

Michael Folorunsho (Wonnabemogul50)

4/5

3 Jan, 2024

I had a wonderful experience Every staff member I came across from the check- in to the cleaning staff were happy and eager to help! Food was amazing as well Thank you! Will most certainly recommend

Goli Nili

4/5

27 Jul, 2023

Umwari Yvo

2/5

25 Jul, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.