UTOPIC Polanco by ULIV

4.3/5(35 Reviews) rating

4 Star Hotel

148

1/148

About hotel

Welcome to UTOPIC Polanco by ULIV, a luxurious 4-star aparthotel located in the heart of Mexico City's prestigious Miguel Hidalgo district. With a prime location just a 5-minute drive from iconic landmarks such as Paseo de la Reforma and The Angel of Independence Monument, UTOPIC Polanco by ULIV stands out as the ideal destination for discerning travelers seeking a blend of modern sophistication and historic charm. The architectural elegance and interior design of the hotel exude a sense of luxury, with lavish furnishings, art collections, and a welcoming atmosphere that sets it apart from the rest. Each of the 36 air-conditioned rooms is meticulously designed to provide the utmost comfort and style, featuring espresso makers, Smart televisions, Select Comfort beds with down comforters, and Egyptian cotton sheets. The partially open bathrooms boast rainfall showerheads and luxurious amenities to ensure a relaxing stay. Guests can enjoy complimentary wireless Internet access and a range of digital programming for entertainment. UTOPIC Polanco by ULIV offers a range of amenities to enhance the guest experience, including a fitness center, rooftop terrace with stunning views, and concierge services. Business travelers will appreciate the on-site business center, 24-hour front desk, and luggage storage facilities. The hotel's address at 568 Calzada General Mariano Escobedo11590, Mexico, provides easy access to nearby attractions such as Avenida Presidente Masaryk, Torre Mayor, Chapultepec Park, and the National Museum of Anthropology. For those looking to explore further, the hotel is conveniently located near major airports such as Benito Juarez International Airport, Santa Lucía, and Toluca, Estado de Mexico. Guests can indulge in world-class amenities at UTOPIC Polanco by ULIV, including a state-of-the-art spa and wellness center, exquisite dining options that celebrate local flavors and international cuisine, and personalized service that ensures a comfortable stay for every visitor. Whether you're seeking relaxation or productivity, UTOPIC Polanco by ULIV offers a memorable experience that exceeds expectations. Book UTOPIC Polanco by ULIV online today and discover the perfect blend of luxury and convenience in Mexico City..

Highlights

• Well Situated in Mexico City's Miguel Hidalgo district, near key attractions like Paseo de la Reforma and The Angel of Independence Monument • 36 well-appointed air-conditioned rooms with espresso makers, Smart TVs, and luxurious Select Comfort beds • Complimentary high-speed Wi-Fi and digital programming for entertainment in every room • Modern bathrooms with rainfall showerheads and hair dryers for added comfort • Avenida Presidente Masaryk, Torre Mayor, and Chapultepec Park within walking distance for sightseeing • National Museum of Anthropology and Parque Zoologico de Chapultepec nearby for cultural exploration • Rooftop terrace offering stunning views of the city skyline • Fitness center available for guests to stay active during their stay • Business center, 24-hour front desk, and luggage storage for added convenience • Close proximity to Benito Juarez International Airport (15.8 km) and other major airports for easy travel access • Unique dining options ranging from gourmet restaurants to cozy cafes serving local delicacies • Personalized concierge services to assist with travel arrangements and local recommendations • Sustainable practices in place to promote eco-friendly initiatives for conscious travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Valet parking

Designated Smoking Areas

Concierge desk

Business center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Valet parking

Designated Smoking Areas

Concierge desk

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Host has indicated there is a carbon monoxide detector on the property.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher, a security system, and outdoor lighting.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Maximum number of pets per room 2.

Pets allowed.

Service animals are exempt from fees/restrictions.

Only dogs and cats are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Host has indicated there is a carbon monoxide detector on the property.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher, a security system, and outdoor lighting.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are allowed.

Maximum number of pets per room 2.

Pets allowed.

Service animals are exempt from fees/restrictions.

Only dogs and cats are allowed.

₹6,002

₹11,096

46% OFF

+ ₹1,282 taxes / night

Earn 72 Reward Points

Flat ₹1,040.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,002

₹11,096

46% OFF

+ ₹1,282 taxes / night

Update Price

Earn 72 Reward Points

Flat ₹1,040.63 off included with coupon INTSTAY

Amenities

Location

Anzures, Mexico City, 11590

View on Maps

Ratings & Reviews

4.3/5

35 Ratings

1/5

21 Jan, 2024

You can hear the most minimal noise through the door and walls - if anyone is coming out of the elevator, walking in the halls, in their bathroom, or talking at a normal volume in their rooms. It’s clear they’re used to these issues since they give you disposable ear plugs to use. Cigarette smoke came through the vents 3x during a 2 night stay, and they told us to just wait it out. Location: Getting out of Polanco to anywhere in Condesa or Roma by car was hell and easily added 2x-3x the original duration after traffic. Walking around is unpleasant compared to these other neighborhoods as well.

Annika Björkholm

5/5

30 Oct, 2023

Excellent service and hosting by Alan! The building is hypermodern and everything is very fresh and clean. The facilities are great and the rooftop is an incredible bonus. I’d definitely recommend staying here. The only downside is that some of the rooms don’t have windows.

Grace Hou

5/5

16 Oct, 2023

I had a great time at Utopic Polanco. The staff were super attentive and lovely, and the facilities were excellent. We stayed in a suite and it was comfortable and clean. Great location, very safe. In fact, we are staying there again in a few days when we go to Mexico. See you soon! And thank you for your warmth and hospitality :)

Julia Barry

1/5

10 Sep, 2023

I am not one to leave negative reviews, however, my fiancé and I stayed at this hotel and several ESSENTIAL things were not right: 1) hot water for shower did not work - you must turn on the sink and wait 5-10 minutes for the water to begin to become hotter in the shower 2) the internet was down all day. We tried working at 4pm and then at 10pm and the internet cut out each time. When we contacted the front desk regarding this they said they were not responsible but would contact the technical personal responsible for such promised services. We never heard back and the issue was not resolved. 3) the sheets were dirty (yellow Spot and all) and when we asked for a new set they told us not to worry and that the sheets were clean entirely -dismissing us. Bad service, no accountability, no offer of partial refund or any compensation for our troubles and lost work time. Not what was promised on their advertisement. Completely disappointed.

1/5

21 Jan, 2024

Annika Björkholm

5/5

30 Oct, 2023

Grace Hou

5/5

16 Oct, 2023

Jordi G

3/5

14 Oct, 2023

Great overall, but be careful with rooms facing the main street as they’re super poorly soundproofed… they even give ear plugs! Would come again, price to quality ratio is great.

Julia Barry

1/5

10 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.