Vouk Hotel Suites

4/5(2.11K Reviews) rating

4 Star Hotel locationPin

Penang, Penang

147

1/147

About hotel

Explore the vibrant city of George Town and stay in affordable luxury at Vouk Hotel Suites. Our 4-star hotel, located at 57-G-3 Mansion One, Jalan Sultan Ahmad Shah, is the ideal choice for both leisure and business travelers. With 231 well-appointed and air-conditioned rooms, each equipped with modern amenities such as minibars and flat-screen TVs, your stay will be comfortable and convenient. Our prime location offers easy access to the city's popular attractions and medical facilities such as Gleneagles Penang Medical Centre, Wat Chaiya Mangkalaram, and Dhammikarama Burmese Buddhist Temple. Whether you're in town for a holiday or seeking medical treatment, our hotel is the perfect base to explore George Town. You'll not only have easy access to top destinations, but also enjoy a range of convenient amenities during your stay. Stay connected with complimentary wireless internet and choose from a variety of satellite programming for your entertainment. Our concierge services will assist you with any reservations or queries, while our complimentary shuttle service will take you to nearby shopping centers. Satisfy your cravings at our on-site restaurant, Cest Si Bon, serving delectable dishes for lunch and dinner. For a more intimate dining experience, head to the coffee shop or order room service. Unwind and socialize at the bar/lounge before retiring to your cozy room for a good night's sleep. Additionally, our hotel offers business travelers a range of services to make their stay productive and efficient. Our business center, limo/town car service, and three meeting rooms are equipped with all the necessary facilities for successful events. Make the most of your stay in George Town by booking Vouk Hotel Suites. With our convenient location, affordable prices, and top-notch amenities, we guarantee a comfortable and memorable stay. Book Vouk Hotel Suites room prices online now and experience the best of George Town. Our hotel is located just 21.5 km from Penang Intl. Airport, and we offer a roundtrip airport shuttle for a surcharge. Free self-parking is also available on-site for your convenience. Don't miss out on this opportunity to experience a perfect blend of comfort, convenience, and luxury at Vouk Hotel Suites.

Highlights

• Located in the heart of George Town, steps away from Gleneagles Penang Medical Centre and Gurney Drive. • Within 2.8 km from KOMTAR and 8.2 km from Penang Hill. • 231 air-conditioned rooms with minibars, flat-screen TVs, and free Wi-Fi. • Close to popular attractions such as Wat Chaiya Mangkalaram and Gurney Plaza. • Only 0.1 km from Gleneagles Penang Medical Centre and 21.5 km from Penang Intl. Airport. • Complimentary shuttle available for shopping trips. • Business amenities include a business center, limo/town car service, and 3 meeting rooms. • On-site restaurant, coffee shop, and bar for dining options. • Concierge services and free parking offered. • Accommodations cater to both casual and business travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

231

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Concierge desk

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Concierge desk

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

No cribs (infant beds) available.

No rollaway/extra beds available.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 200.00.

A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

No cribs (infant beds) available.

No rollaway/extra beds available.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 200.00.

A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Pet Policy

Pets not allowed.

₹5,231

₹7,164

27% OFF

+ ₹645 taxes / night

Earn 58 Reward Points

Flat ₹839.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹5,231

₹7,164

27% OFF

+ ₹645 taxes / night

Update Price

Earn 58 Reward Points

Flat ₹839.50 off included with coupon INTSTAY

Amenities

Location

Jln Sultan Ahmad Shah, Penang, Penang, 10050

View on Maps

Ratings & Reviews

4/5

2.11K Ratings

Hema Vicnish

1/5

25 Dec, 2023

First of all l, please teach Front desk staff how to communicate with guests. They don't even know basic details of Hotel rooms. Reception staff should be train well too. Hospitality training should be provided to avoid any hassle in future. 4 star hotel must come with standard treat as well. Your Door man and security guard, whom I believe not Malaysian can able to give great Hospitality. Thanks

Salini Kasee

3/5

17 Nov, 2023

It was a business trip with large group's, our first time here and we found the both check in and check out was too slow. Had few difficulties during check in, where one of the room was assigned to other people and given key to us. We had to change room again for that issue. The room was spacious but lighting inside the room very dim which was not so preferred by us. The welcome drink and indulgence was good. The check out process was totally unacceptable, we were given wrong invoice which we repeatedly had to ask for corrections. Other than that, parking was provided and spacious. Front desk to be honest need to speed up their work especially when dealing with large groups.

Parimala Sanjivan Thirumaran's Activities

5/5

7 Jan, 2024

We did Annual Dinner for our staff on 6/1/2024. We were very disappointed with the food and service for the event. Firstly the menu that we requested was not followed even though we made the amendment . We discussed with the Person in charge Ms.R approximately 2 months before the event. Hence we were served with Beef salad although we strictly said NO BEEF. The fish dan chicken DISHES was not defrost properly before cook. The fish was not fresh and it has an overpowering fishy smell. Moreover, the manager in charge for the event, was not around on the event day. So I am very disappointed with the service and shocked as the hotel is not handling it professionally. I will not recommend this hotel for event. It's not worth the penny.

Nicholas Yang

3/5

30 Nov, 2023

My 2nd visit to this hotel. Staying for 3D2N. This visit was a disappointment. This hotel lacks maintenance. Hotel hallway, carpet looks dirty and the wall looks kinda old. Soundproof of the rooms was bad, you could hear people walking at the hallway or next door TV sound. Cleaniness is an issue too, obviously the cleaner are not doing their job well. I also did show them the picture and told them to clean it up on the 2nd day, sadly no action was taken. Toilet bowl is not working properly is not flushing down properly, happened to me on the 2nd day and 3rd day. Room is kinda dim. Breakfast selection and taste is another disappointment as a 4 Stars Hotel. Air Cond is a hit or miss kinda thing, could be very cold or just alright. Parking is challenging. Location is good thou. This hotel does not worth price and stars.

Hema Vicnish

1/5

25 Dec, 2023

Salini Kasee

3/5

17 Nov, 2023

Parimala Sanjivan Thirumaran's Activities

5/5

7 Jan, 2024

Nicholas Yang

3/5

30 Nov, 2023

Erny

3/5

15 Jan, 2024

Rooms just mediocre , toilet has smell ... which is not good. Room is spacious , toiletries so little .. for 2 pax they only give 1 small tube of shampoo and 1 small tube of body wash. Receptionist is very friendly . Location very good because next to gleneagles hospital .

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.