VR Queen Street - Hotel & Suites

3.6/5(701 Reviews) rating

4 Star Hotel locationPin

Auckland, Auckland Region

100

1/100

About hotel

Immerse yourself in the heart of Auckland with a stay at VR Queen Street - Hotel & Suites, conveniently located at 401 Queen Street1010, New Zealand. Our 4-star hotel offers 80 stylish and air-conditioned rooms, each with a touch of modern elegance. We prioritize your comfort and convenience, which is why every room is equipped with a refrigerator, microwave, and a luxurious pillowtop bed with premium bedding. Stay connected with complimentary wireless internet and unwind in front of our 50-inch smart televisions with digital programming. Our private bathrooms are a haven of indulgence, featuring rainfall showerheads and complimentary toiletries. Rest assured, our in-house rating system guarantees top-notch service and amenities, surpassing even the standards of Qualmark® ratings. Our prime location allows easy access to top attractions such as the Sky Tower and Auckland Ferry Terminal, both just a 5-minute drive away. For shopping fanatics, the Queen Street Shopping District is only 0.1 kilometers away, or take a leisurely walk to the University of Auckland. At VR Queen Street, we offer a range of convenient services including complimentary wireless internet, concierge services, and babysitting upon request. Make use of our common area to catch up on your favorite TV shows, rent a bike to explore the city, or hold your next event in our 215 square feet of event space and meeting room. Business travelers can take advantage of our dry cleaning and laundry services, 24-hour front desk, and multilingual staff. Everyone can enjoy a delectable meal at our on-site restaurant, Latitude 36, serving up mouth-watering modern European cuisine. Get your caffeine fix at our cafe or unwind with a drink at our bar/lounge before retiring to your comfortable room. Fuel up for the day with our buffet breakfast, served daily from 7:30 AM to 9:30 AM at an affordable price. Experience the best of Auckland at VR Queen Street - Hotel & Suites, where sophistication meets convenience.

Highlights

• Convenient central location in Auckland • Variety of room options including luxurious suites and budget options • All rooms equipped with air conditioning, refrigerators, and microwaves • Free WiFi available throughout the hotel • Short 1.1 km distance from the iconic Sky Tower • Within walking distance to the University of Auckland and Queen Street shopping district • Concierge services and babysitting available upon request • Business amenities offered such as conference space and meeting room • On-site restaurant serving Modern European cuisine as well as a coffee shop and bar/lounge • Airport shuttle and self parking options available for convenience (surcharge may apply)

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Accessible parking

On-Site parking

Concierge desk

Hiking

Breakfast available

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Accessible parking

On-Site parking

Concierge desk

Activities

Hiking

Food & Beverages

Breakfast available

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

No cribs (infant beds) available.

Events/parties not allowed.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

You'll be asked to pay the following charges at the property: Breakage deposit: NZD 250 per stay.

We have included all charges provided to us by the property..

One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

No cribs (infant beds) available.

Events/parties not allowed.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

You'll be asked to pay the following charges at the property: Breakage deposit: NZD 250 per stay.

We have included all charges provided to us by the property..

One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

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Amenities

Location

Queen Street, Auckland, Auckland Region, 1010

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Ratings & Reviews

3.6/5

701 Ratings

Daniel

4/5

12 Dec, 2023

The compact single room punches well above its weight for a budget no-frills hotel. While the location is a decent uphill walk from downtown, it is right around the corner from K-road and even Mt Eden is not too far a walk and 10-12mins by lime scooter. The room had a nice view and unexpectedly from a budget hotel was double glazed. Everything else was basic and reflected the price, the room was decently clean.

Hans Shanaka

3/5

2 Jan, 2024

We stayed for 4 nights here. The room is quite spacious and all the facilities were there including tea coffee maker, microwave and kettle. The carpet wasn’t clean. The room service team is very friendly but the reception staff isn’t friendly and welcoming. So don’t expect a warm welcome from the reception. They do have paid parking but this should be booked at the time of placing your booking. Parking is really expensive it’s 35$ per night. I used Wilson parking on the opposite side of the road. It’s only 15$ for 12 hours (early bird booking via the app) and night time street parking after 6pm, which is free.

Gabriella

3/5

13 Jan, 2024

Rooms are very comfortable, clean and well presented. The downfall is the location. Way at the top of the hill on Queen St. A decent walk to the central area. The carpark is tight. Also, asked for a wake up call and never received it.

Yvonne Mcewan

2/5

13 Nov, 2023

The room was very small and odd shape. Wasn't set up for 3 people to relax and watch TV together due to seating arrangements. Little simple things like no tissues in the room, also the housekeeping service wasn't great as when we asked at reception for clean towels they were just dumped on the dining table in our room and they didn't bother to collect the wet towels in the bathroom. Reception staff were friendly.

Daniel

4/5

12 Dec, 2023

Hans Shanaka

3/5

2 Jan, 2024

Gabriella

3/5

13 Jan, 2024

Tony Ford

5/5

25 Nov, 2023

Lovely hotel. Nothing exceptional but everything you need. Clean tidy rooms and building. TV and WiFi included. Restaurant on site if needed. Basically in the CBD. A 15 min walk down hill (down Queen St) to the water front. We found it quite with low street noise. Reception staff are helpful and friendly.

Yvonne Mcewan

2/5

13 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.