W Chicago - City Center

4/5(1.87K Reviews) rating

4 Star Hotel locationPin

Chicago, Illinois

1/90

About hotel

Welcome to the luxurious and convenient W Chicago - City Center, the 4-star hotel nestled in the bustling metropolis of Chicago. Our prime location puts you right in the heart of the action, with popular landmarks like Willis Tower and Millennium Park within walking distance. Perfect for both business and leisure travelers, our hotel offers affordable yet sophisticated accommodations suitable for a variety of people. Relax and rejuvenate in one of our 403 lavish rooms, each featuring state-of-the-art amenities including a comfortable pillowtop bed, a well-stocked minibar, and a 42-inch plasma TV with a wide range of cable channels. Stay connected with high-speed wireless internet and luxuriate in the designer toiletries provided in the modern bathroom. Our rooms are designed to cater to your every need, ensuring a refreshing and comfortable stay. Located just steps away from iconic attractions and must-see sights, our hotel is the ideal starting point for exploring the vibrant city. Let our dedicated concierge service assist in planning your adventures, while our 24-hour fitness center is perfect for unwinding after a busy day. For business travelers, we offer a 24-hour business center and event planning services to make hosting meetings and conferences a breeze. After a day of exciting explorations, savor a delicious meal at our in-house restaurant, Midland Social Club, or unwind with a drink at the bar/lounge. Enjoy the convenience of 24-hour room service and wake up to a delectable breakfast, available daily for a nominal fee. With an impressive 12,608 square feet of event space, including conference rooms, our hotel is a top choice for weddings and special occasions. And with the Chicago O'Hare Intl. Airport just 18.5 miles away and the Chicago Midway Airport just 10.9 miles away, getting to and from our hotel is a breeze. Don't wait any longer, book your stay at the W Chicago - City Center today and discover the best that the Windy City has to offer. Don't forget to check out our affordable W Chicago - City Center room prices and conveniently book online now! Our address is 172 W Adams St, Illinois60603, United States.

Highlights

• Centrally located luxury hotel in Chicago, just a 3-minute walk from Willis Tower • Walking distance (0.8 mi) to popular tourist attraction, Art Institute of Chicago • Spacious and comfortable rooms with premium bedding and amenities • Close to public transportation with only 1.3 km from the nearest railway station • Within walking distance to many popular attractions, including Millennium Park and Skydeck Ledge • 24-hour fitness center and complimentary Wi-Fi for both casual and business travelers • On-site restaurant and bar specializing in American cuisine • Available event spaces, perfect for business meetings or conferences • On-site parking for convenience (charges may apply)

Quick Facts

Check-In

4:00 PM

Check-Out

12:00 PM

Rooms

403

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Concierge desk

Banking services

Breakfast available

Coffee/tea

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Concierge desk

Banking services

Food & Beverages

Breakfast available

Coffee/tea

Services

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: USD 200.00 per stay.

We have included all charges provided to us by the property..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in lb is 88.

Pet max weight (per pet) in kg is 40.

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: USD 200.00 per stay.

We have included all charges provided to us by the property..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in lb is 88.

Pet max weight (per pet) in kg is 40.

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

₹21,717

₹26,147

17% OFF

+ ₹4,136 taxes / night

Earn 258 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹21,717

₹26,147

17% OFF

+ ₹4,136 taxes / night

Update Price

Earn 258 Reward Points

Amenities

Location

Adams St, Chicago, Illinois, 60603

View on Maps

Ratings & Reviews

4/5

1.87K Ratings

Jennifer Matthews

4/5

15 Jan, 2024

I liked the location of this W hotel. The room was spacious and the staff was friendly and accommodating. I stayed here for NYE 2023. The party was decent. They offer no refunds if a member in your party can not make it. So please be mindful of that. Also, there is not 1 chair anywhere in the party area. So, you can't rest your feet at all night. You have to stand to eat your food and drink your drinks too. Be mindful of that too. Wish I had known in advance. I was glad I had a room in the hotel once I found this out. When the clock was about to strike midnight, there was very little fan fare. If you were not looking at the projector screen you missed it. That defeated the purpose of the whole event in my opinion. The countdown should have been a big deal. Also, I paid for VIP. Great! However, ppl who did not pay for VIP were still able to enjoy VIP drinks. Wish I had known that in advance too. The elevators took a while to arrive, even when there was no party going on. I did appreciate the early check in and late check out that came with the NYE package. Overall, it was not a bad experience, I'm just happy I know somethings now.

Christopher Shadix

1/5

8 Dec, 2023

My recent experience with the W Hotel was disappointing, to say the least. The outdated appearance and poor cleanliness, including damages, stains, mold, and a broken mirror, were immediate red flags. Despite the manager's friendliness, the overall quality did not align with the W Hotel's standards. Opting for a nearby Marriott, which was in better condition and at the same price, seemed like the right decision. What added to the frustration was the reluctance of both the W and Marriott to cancel the reservation, charging us for a night we didn't use. The process of contacting Marriott and speaking to two W staff members was unhelpful and aggravating. As a longtime Marriott member, the lack of consideration was especially disappointing. Expecting better commitment to brand reputation.

Charrese Edwards

2/5

3 Jan, 2024

The hotel staff was amiable and welcoming and the beds were comfortable but the hotel experience was lacking overall because the hotel has seen better days, it was quite run-down looking. My low rating is mainly because we were there specifically for a NYE party, which was an incredible letdown. We paid extra for VIP tickets because the advertising said that with early admission, we'd be more likely to get a table but when we arrived there were no tables. I don't mean there were no tables available I mean there were literally no tables anywhere at the event. So that's a bait and switch if ever I saw one. The DJ was good and the top-shelf bourbon was Angel's Envy so not bad however, unless you plan to drink non-stop for 4 hours the event is a waste of money. We would have had a far more enjoyable evening if we'd gone down to the bar where you could still hear the music clearly, and where we could have had a table and paid for our drinks individually and I would have saved money because there is no way I'd have consumed $145 worth of alcohol. I had 2 drinks all night. Very disappointing NYE experience.

Mallory Snow

3/5

30 Aug, 2023

The location is great and the staff was really nice. Room service was fast and delicious. The rooms leave a bit to be desired. The mattresses are way too firm for any level of comfort, you could feel the bumps in the subfloor through the carpet, and the lighting was insanely dim. Even with every light in the room on in the evening it was pretty dark in there. I wouldn't stay again based on those issues, but will emphasize that location and service are great if you can live with the issues for the price.

Jeremiah Scanlon

5/5

10 Nov, 2023

Nice stay in Chicago City Center. Booked through the Bonvoy app for a one night stay and was worried about the room based on the other Google Reviews, but my wife and I were pleasantly surprised. Room was clean, was a good size, and well appointed (there was a desk with a chair). There were plenty of lights, so I don’t know why other people in the reviews were complaining about the room being dark. The bed want the most comfortable ever, but was fine for our one night stay. We didn’t have hot water, but we called the front desk and they sent someone up and after running it a few extra minutes it started working. Parked at the parking garage they recommend less than a block away. The Willis Tower is around the corner.

Jennifer Matthews

4/5

15 Jan, 2024

Christopher Shadix

1/5

8 Dec, 2023

Charrese Edwards

2/5

3 Jan, 2024

Mallory Snow

3/5

30 Aug, 2023

Jeremiah Scanlon

5/5

10 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.