W Fort Lauderdale

High expectation....poor delivery! My experience at the W of Ft Lauderdale was not what I expected from a 4 star establishment. I had a short stay at the W from Jan 5-7 2024. Upon arrival, I waited almost 30 min to get to my room due to issues with elevator. Only 1 out 3 elevators were working during my stay. There were no signs posted to alert customers of an elevator outage or issues & upon check in, the front desk failed to inform me. If I would have known, I would have requested a room on a lower level or cancelled the reservation altogether. God forbid I had a medical emergency on the 20th floor during my stay! That was unacceptable! Next, the cleanliness of my room was totally unacceptable. Dirty towels, stained/soiled. Dirty bedding with the mattress cover and foam pad covered with all types of stains of unimaginable fluids. The balcony floor was covered in dirt & grit. It was pretty obvious that balcony had not been swept or cleaned in weeks! Saturday morning after taking note of the balcony & soiled bedding, I sent my concerns & complaints to two managers of the hotel. I then notified the front desk. The gentleman at the front desk offered a $100 credit & I declined because that doesn't resolve the issue for my stay and for future guests. I asked to speak with a manager about these issues but my name was written down on a sheet of paper & I have yet to hear from a manger. Book with caution….expected much better from this establishment!

I recently had the opportunity to stay at the W hotel in Fort Lauderdale, and unfortunately, my experience was far from satisfactory. While Mark at check-in provided excellent service and was incredibly personable, that was the only positive aspect of my stay. To my dismay, the hotel had no hot water throughout the entire three-day duration of my visit. This meant enduring cold and uncomfortable showers, which not only affected my overall comfort but also raised concerns about the health and safety implications for the hotel's restaurants and facilities. Despite receiving daily emails promising that the issue would be resolved within 24 hours, the hot water was only restored after we had already checked out. I couldn't help but feel strung along, as if the hotel was hoping we would stay despite the inconvenience. In hindsight, I should have sought accommodations elsewhere. When it came time to settle the bill, I discovered that we had been charged for bar fees, despite having closed out our tabs with a credit card and not charging anything to the room. I have since opened a ticket to dispute these charges, as they were clearly erroneous. The W hotel used to be synonymous with luxury, but this experience has been one of the worst hotel stays I have ever had. It is disheartening to see such a decline in the quality of service and amenities. I initially requested compensation for the inconveniences we faced and was only offered 25,000 reward points, which seemed insufficient. Eventually, they provided a total credit of $300 for our stay, which fell short of the $400+ per night rate we paid. Overall, I cannot recommend the W hotel in Fort Lauderdale based on my recent experience.