W Hong Kong

4.3/5(2.48K Reviews) rating

5 Star Hotel

195

1/195

About hotel

Experience the vibrancy and extravagance of W Hong Kong, a premier 5-star hotel nestled in the lively and bustling district of Kowloon Station. Perfectly situated, our hotel is just a stone's throw away from must-visit attractions like Sky100 and the M+ Museum, while the charming Hong Kong Palace Museum and Xiqu Centre are only steps away - making it the ideal starting point for exploring the city. At W Hong Kong, we offer affordable accommodations suitable for a variety of travelers. Immerse yourself in the sophisticated and modern ambiance of our 393 meticulously designed guestrooms. Each room is equipped with complimentary Wi-Fi, LED televisions, and a mini-bar, ensuring a comfortable and convenient stay. Sink into the plush beds and indulge in our designer toiletries, for an exceptional night's sleep and a rejuvenating start to your day. For the ultimate relaxation experience, indulge in our range of luxurious amenities, including a rejuvenating spa, outdoor pool, sauna, and fitness center. Stay seamlessly connected with our complimentary Wi-Fi and let our dedicated concierge service cater to your every need. Don't forget to check out our gift shops and newsstands for a diverse selection of souvenirs and essentials. Business travelers can take advantage of our well-equipped business center and limo/town car services. With over 12,000 square feet of state-of-the-art event space, including a conference center, our hotel is an ideal choice for corporate gatherings and special occasions. Savor delectable Cantonese cuisine at our award-winning restaurant, Sing Yin Cantonese Dining, or unwind with a refreshing drink at our bar/lounge or poolside bar. With 24-hour room service and a tempting continental breakfast, you're bound to have a satisfying start to your day. Conveniently located at 1 Austin Road West, Kowloon Station, Hong Kong, W Hong Kong offers a unique blend of comfort, convenience, and opulence for an unforgettable stay. Book W Hong Kong online today and experience a stylish and contemporary hotel that caters to all of your needs.

Highlights

• Located in the heart of Kowloon (Yau Tsim Mong) with easy access to tourist attractions. • Luxury 5-star hotel with 393 guestrooms featuring free Wi-Fi, DVD players, and designer toiletries. • Only 0.2km from Sky 100 and 0.5km from M+ Museum, perfect for both business and casual travelers. • Distance of 32.6km from Hong Kong International Airport and easy access to the railway station. • Recreational amenities include an outdoor pool, sauna, and fitness center. • Pamper yourself with massages, body treatments, and facials. • Featured amenities include 12917 square feet of event space, business center and limo service. • Dine at one of the hotel's 2 restaurants, or enjoy a drink at the bar or poolside bar. • Options for both luxury, boutique, and budget travelers, with a variety of room options. • Ideal location for exploring tourist attractions like Temple Street Night Market and Victoria Harbour.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

393

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Terrace

Concierge desk

Sauna

Shopping mall

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Terrace

Concierge desk

Sauna

Shopping mall

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Pet Policy

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Pets cannot be left unattended.

Only dogs and cats are allowed.

Maximum number of pets per room 2.

Pet max weight (per pet) in lb is 44.

Pets allowed.

Pet max weight (per pet) in kg is 20.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Pet Policy

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Pets cannot be left unattended.

Only dogs and cats are allowed.

Maximum number of pets per room 2.

Pet max weight (per pet) in lb is 44.

Pets allowed.

Pet max weight (per pet) in kg is 20.

₹32,036

₹33,921

6% OFF

+ ₹3,289 taxes / night

Earn 353 Reward Points

Select Rooms

OPTION 1

Refundable

₹32,036

₹33,921

6% OFF

+ ₹3,289 taxes / night

Update Price

Earn 353 Reward Points

Amenities

Location

Austin Road, Kowloon

View on Maps

Ratings & Reviews

4.3/5

2.48K Ratings

Patrisha Srithawatpong

5/5

18 Dec, 2023

We stayed at wow suite and indeed was WOW! The view was amazing. The suite was spacious and well-equipped. The bathroom had a huge jacuzzi that can fit 2 adults comfortably. The location, service, and breakfast were great. One of my favorite hotels in HK

JL P

1/5

10 Dec, 2023

This must be a joke. I stayed there end of October. But the whole time pipe in the toilet must have problem as it smelt like public toilet even though the toilet itself is clean. You’d have to keep the toilet shut otherwise the whole room would smell like public toilet. But the problem is that the shower cubicle and toilet cubicle shares one door so when you shower you have to let the toilet open and as a result the public toilet smell would go into the room. To be fair the front desk staff was nice and they probably would change the room for us if we wanted. But it wasn't a long stay and I thought the cleaners must know this if they wanted to solve the problem they would’ve. Since they didn’t I assumed it’s because of the problem lies in the pipe in the wall they can’t change that. So I didn't bother to change the room and just avoided staying in the room during the day. After the stay I got a link asking me to do a survey so I voiced my concern there. A few days later I got an email from Mink in customer relations. they said they’d follow up with the situation and offered 10k points as compensation. 10k was not a great compensation for ruining the experience for the whole stay but I didn’t care. So I thought fine. Cut to the end of November, not only there was no follow up on the issue, the 10k points were nowhere to be seen either. So I contacted W relations again and this time they didn’t even bother to reply, and that was 2 weeks ago. Already I felt pretty unimportant trying to be gotten rid of just by 10k points, but this is another level of rudeness that even the 10k was just a pretense, on top of that, even if you are petty enough to chase after 10k points, they don’t even care about you enough to reply. I’m sure there was probably some miscommunication/misunderstanding for this to happen but the fact that this happened in the first place means a lack of genuine care in the customer relations. Whatever I was offered was just formality response. And this aftermath negates whatever W Hong Kong did right during my stay and left with the impression of 1 star for me

Ray -

5/5

16 Oct, 2023

GREAT hotel. Amazing service, truly 5 star. Nice buffet. Great rooms, very clean and well equipped. I hadn't stayed in a 5 star hotel for a few years so it was quite the refresher. The design of the hotel is progressive and modern, not stuffy and conservative like the Ritz Carton which is next door. The W is also connected to The Element Mall so very easy to do some good shopping, quick eats and find an ATM. I can't wait to go back.

Clemens Jungmair

2/5

1 Jan, 2024

Being a Marriott Titanium member (>140 nights per year), I was highly disappointed of my stay at W Hongkong. It was greatly overpriced and did not provide any sense of luxury. Marriott classifies W within their luxury segment; a statement I cannot confirm. The experience felt like mass processing of guests; no 5 star service, no generosity, no customization, and no level to details The breakfast did have a good selection, but the experience was not enjoyable: 1) the breakfast room felt like a university canteen: loud, packed, messy and totally understaffed 2) the quality of ingredients was poor and did not reflect the high price. For example, the coffee was not at all enjoyable and the juices were not fresh. In a nutshell, I will most probably not return and look for alternative options that are either cheaper or provide a better experience.

An Ho Le Bao

5/5

18 Jan, 2024

- Luxury 5 star hotel. Worth a stay to explore Kowloon area. - The entrance is quite complex and difficult to find out if you are a pedestrian, because the building has many floors connected with many roads and MTR ways. First time I got lost when moving from MTR airport to hotel. - Service is nice. Room view is breathtaking with full glass toward the harbour. - Only few steps away from the West Kowloon Parks. - Outdoor swimming pool is the highest in Hongkong with a warm water zaccuzi that makes the stay more pleasant 🩵

Patrisha Srithawatpong

5/5

18 Dec, 2023

JL P

1/5

10 Dec, 2023

Ray -

5/5

16 Oct, 2023

Clemens Jungmair

2/5

1 Jan, 2024

An Ho Le Bao

5/5

18 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.