White Heart

2.2/5(5 Reviews) rating

2 Star Hotel locationPin

Ella, Badulla District

1/44

About hotel

Are you yearning for a peaceful escape in the enchanting city of Ella? Look no further than our charming hotel, just a short stroll from the Suwadivi Ayurveda Health Care. Experience the perfect balance of convenience and tranquility with our prime location near top attractions like the Kinellan Tea Factory and Nature Trail Ella. Our hotel boasts 5 beautifully designed guestrooms, each equipped with modern amenities and complimentary Wi-Fi. Wake up to the spectacular views of our vibrant garden and start your day feeling rejuvenated. Refresh and revitalize with our complimentary toiletries in the indulgent shower. Ready to discover the wonders of Ella? A leisurely 12-minute walk will take you to the Kinellan Tea Factory, or you can venture out to the Nature Trail Ella and Little Adam's Peak for a closer look at the stunning surroundings. Immerse yourself in the rich history and culture of Ella as you explore the Nine Arches Bridge, Uva Halpewaththa Tea Factory, and the mystical Ravana Falls. Looking for some peace and quiet? Our hotel's scenic garden is the perfect hidden oasis. Or, for the adventurous souls, embark on a thrilling hike to Ella Rock or the Secret Waterfall. Need a way to get around? Our hotel offers bicycle rentals for your convenience. And for any laundry needs, our facilities are at your disposal. Feeling hungry after all the exploring? Indulge in mouthwatering local cuisine at our on-site restaurant or make use of the 24-hour room service. Our dedicated staff is available 24/7 at the front desk and offers luggage storage. For easy transportation, take advantage of our roundtrip airport shuttle (surcharge) and complimentary on-site parking. Book your stay at our hotel today and discover the ideal combination of relaxation and adventure that can only be found in Ella. Don't miss out, secure your affordable White Heart room prices and Book White Heart Online now. And remember, our hotel address is No 22, Railway Station Rd90090, Sri Lanka. We can't wait to welcome you to our little piece of paradise in Ella.

Highlights

• Close to Suwadivi Ayurveda Health Care (0.3 km) and Kinellan Tea Factory (1 km) • Within walking distance of Nature Trail Ella (1.3 km) and Little Adam's Peak (3 km) • Welcoming and comfortable guestrooms with complimentary Wi-Fi • Scenic views and relaxing garden • Ideal for both casual and business travelers • Variety of unit types - luxury, boutique, and budget options • Easy access to transportation - 22.1 km from provincial hospital and 22.6 km from St. Mark's Church • On-site restaurant and 24-hour room service for convenience • Recreational activities such as bike rental and picnic area available • Professional services including 24-hour front desk, luggage storage, and laundry facilities • Airport shuttle and free parking options provided for guests' convenience.

Quick Facts

Check-In

10:00 AM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Smoke-free property

Accessible parking

Bicycle rentals

BBQ/Picnic area

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Smoke-free property

Accessible parking

Bicycle rentals

Activities

BBQ/Picnic area

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹2,792

₹3,051

8% OFF

+ ₹712 taxes / night

Earn 35 Reward Points

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OPTION 1

Partial Refundable

₹2,792

₹3,051

8% OFF

+ ₹712 taxes / night

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Earn 35 Reward Points

Amenities

Location

Railway station road, Ella, Badulla District, 90090

View on Maps

Ratings & Reviews

2.2/5

5 Ratings

Brad Snelling

1/5

7 Mar, 2019

Do not stay here. No one was there to check me in and I had to stay at a different hotel. This was at 7PM. I would not recommend booking a room at White Heart in Ella unless you’re there in person, you can find someone that works there, and you can view the room in advance. The entire city of Ella does not have the infrastructure to handle the number of tourists that visit.

In2jan

3/5

9 Dec, 2019

It’s nearby railway stations and good decent place

maxi gruber

1/5

11 Sep, 2018

One of our most expensive stays in Sri Lanka and not worth it! -wrong description of the interior (no fridge or save) -dirty room and bathroom -very bad urine smell in the first bathroom( we changed rooms because of this) -windows and doors not possible to be closed, this leads to insects in the room -noisy neighborhood -not the best breakfast (cold hopper, roti and pancakes) Only positive is the location close to the train and the city center. Price too high even for the bit pricey Ella. One of our most expensive hotels in Sri Lanka! And for that, under all the crap. -Information about the equipment is incorrect (no safe, refrigerator) -Dirty room and bathroom -Very unpleasant smell of urine in the bathroom, so I changed the room -Windows and doors are difficult or impossible to close, which means insects everywhere -Noisy environment -poor breakfast, especially cold (roti, pancake, hopper) Location is the only plus of this accommodation. Price is too high for what is offered, even if Ella is generally a bit more expensive.

Brad Snelling

1/5

7 Mar, 2019

In2jan

3/5

9 Dec, 2019

It’s nearby railway stations and good decent place

maxi gruber

1/5

11 Sep, 2018

thulitha ranwala

5/5

21 Nov, 2019

Kristel Verhaegen

1/5

27 Sep, 2018

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.