Windmill Upon Hills Premium Suites Genting Highland

4/5(82 Reviews) rating

3 Star Hotel locationPin

Genting Highlands, Selangor

Windmill Upon Hills Premium Suites Genting Highland exterior_detail

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About hotel

Welcome to Windmill Upon Hills Premium Suites, located in the stunning Genting Highlands of Malaysia. Our luxurious hotel offers a tranquil escape from the hustle and bustle of everyday life, with 50 spacious guestrooms designed to make you feel at ease. Conveniently situated just a 5-minute drive from the popular Happy Bee Farm & Insect World and Genting Strawberry Leisure Farm, our modern oasis is the perfect choice for those seeking affordable accommodations. Each guestroom at Windmill Upon Hills Premium Suites is equipped with a well-appointed kitchenette, featuring a full-sized refrigerator, stovetop, and microwave. Prepare your own meals while taking in the mesmerizing views of the highlands. Tune in to your favorite cable programs on the 40-inch LED television or stay connected with your loved ones using the complimentary wireless internet access. Explore the charming surroundings of Genting Highlands with ease, as our hotel is within close proximity to popular attractions such as the Chin Swee Cave Temple and Sky Venture Wind Tunnel. For a shopping and entertainment fix, the Genting Highlands Premium Outlets and Sky Avenue are just a short ride away. And if you need to catch a flight, the Subang Airport is only 60.2 kilometers away, ensuring a smooth and convenient journey. Unwind and rejuvenate in our hotel's state-of-the-art facilities, which include two outdoor swimming pools and a fitness center. With free parking on site, you can leave your worries behind and truly enjoy your stay with us. At Windmill Upon Hills Premium Suites, we offer the perfect blend of comfort, convenience, and entertainment. Take advantage of our affordable room prices and book your stay with us online now. Experience a memorable and unforgettable stay at our address, Jalan Permai, Pahang69000, Malaysia.

Highlights

• Located in Genting Highlands, within 5km from airport and railway station • Nearby attractions include Happy Bee Farm & Insect World, Genting Strawberry Leisure Farm, and Genting Highlands Premium Outlets • Variety of room options (50 guestrooms) with kitchenettes and entertainment amenities, catering to both casual and business travelers • 2 outdoor swimming pools and fitness center for recreational activities • Free Wi-Fi and parking available.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

BBQ/Picnic area

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Activities

BBQ/Picnic area

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property only accepts cash.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: MYR 200 per accommodation.

A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property only accepts cash.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: MYR 200 per accommodation.

A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Pets not allowed.

₹1,757

₹2,054

14% OFF

+ ₹324 taxes / night

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₹1,757

₹2,054

14% OFF

+ ₹324 taxes / night

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Amenities

Location

Jalan Permai, Genting Highlands, Selangor, 69000

View on Maps

Ratings & Reviews

4/5

82 Ratings

SC Lim

2/5

15 Jan, 2024

The only redeeming thing about this place was the heated pool, that's it. They're mostly serviced apartments, so while there's a kettle and mugs in the room, you still gotta bring your own hot drink and food options. Also, don't get me started on the asinine check in and out rules. Once is enough.

Ridhwan Musa

2/5

2 Sep, 2023

To summarize my experience here: 1. The check-in process was incredibly lengthy. The advertised check-in time was 3 pm, but when I arrived at 2:40 pm, they told me I couldn't register until 3 pm, causing a frustratingly long and slow line. 2. The room's toilet had a strong and unbearable odor, making it difficult to breathe. 3. The water heater didn't work as expected, providing only 3-5 minutes of hot water. 4. The check-out time of 11 am felt like a joke. Most hotels, even 5-star ones, have a standard check-out time of 12 pm. 5. This place felt more like a private apartment with minimal facilities rather than a hotel or suite. The elevator management was terrible, with a 30-minute wait on the 37th floor. 6. It's not suitable for families with children due to the inconvenient check-in/out times, lack of amenities like tea and coffee, no provided drinking water, broken TV remote control and fan, and a hefty RM200 deposit. In short, this will be my last time booking here.

Geetanjali Usgaonkar

1/5

27 Dec, 2023

Never book this hotel We came over here at 11pm and they said they will bring our luggage but after 2 hours when our luggage was still not arrived l went to the counter since the room had cockroaches and the towels and bedsheets were dirty. Plus they didn't even have any water bottles or RO. The person at the counter was very rude and was talking back. He said I will send someone to check and after some time he massaged me to come at the counter to take the other room's keyboard so I sent my daughter. That person was telling my daughter that your father was shouting at the guests in the lobby. Then he called all of us in the lobby (including my 6 year old son) at 12:45 in the night and said that you have take your luggage by yourself and there is no bell boy. The new room was also very unhygienic. Very unprofessional

Yeu Shu Teh

1/5

1 Jan, 2024

This is our first and last time staying at this hotel. When we booked through Agoda, it stated early check-in and late check-out. We arrived around 1:30, and despite it being peak season, the front desk informed us that early check-in was not allowed. We understood and waited in the crowded lobby. By 2 pm, I approached the front desk to ask about any required forms or a numbering system to facilitate a smooth transition at 3 pm. The front desk, occupied with a phone, rudely replied, 'No, fill in the form at 3 pm.' We decided to wait in front of the front desk, witnessing a growing queue of guests. At 2:45, the queue was long, and guests started approaching the front desk for information, but the staff displayed unacceptable rudeness, showing displeasure to the guests. The lack of professionalism was evident. Many elderly people were waiting outside, and there was no effort to expedite the check-in/out process. The check-in/out area also seemed random, and queuing was risky. Upon entering the room, we encountered issues with a smelly toilet and slow water flow, accompanied by stains. The check-out process added to the disappointment. Staying on the 15th floor, we waited extensively for the lift, which didn't stop at our floor. Worried about potential penalties for late check-out, we decided to take the stairs, an unexpected experience for us. This was the worst hotel experience we have ever had. Considering the price, one would expect better hospitality. The staff seemed untrained, and I would advise caution before booking, as it could negatively impact your holiday mood. Not recommended at all.

melson teo

5/5

13 Nov, 2023

this is managed by flashsuites. we stayed for one night which is Deepavali. our room is missing the aircon and fridge. there are 4 pillows which is great. the place is packed. lifts are super slow. the staff is kind enough to let us deposit our luggage before checking in and after checking out. assistance via WhatsApp to get to our room is speedy. very much appreciated. the view is amazing, we could see the sun rise from our bed if not for the thick clouds/mist. the price of the room is doubled during Deepavali. we stayed the same place for the previous 4 nights at half the price. book early or avoid during holidays.

SC Lim

2/5

15 Jan, 2024

Ridhwan Musa

2/5

2 Sep, 2023

Geetanjali Usgaonkar

1/5

27 Dec, 2023

Yeu Shu Teh

1/5

1 Jan, 2024

melson teo

5/5

13 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.