WOT Lisbon Nomad - Hostel

The staff are great, and the amenities include a full kitchen for guests. It’s 7 floors, with elevators that go only to 6. I was on 7 (6 in European numbering). And the elevators don’t come if guests don’t close the doors right, which they don’t, so I got my exercise. The pillows are trash, and the shower is a Navy shower—press a button for water for a while, then keep pressing whenever you need more. So the Hilton it is not. But it’s affordable and close to the Metro. It’s also very accessible to areas other than the central tourist areas, which I liked. I would personally stay here again, even though Google maps could barely direct me here when I ebiked around town.

DOUBLE CHARGE - 2 ROOMS CHARGED FOR 1 ROOM USED When we got to the Wot Hotels (first Patio, then Nomad) as guests of the DocLisboa Festival, we were giving a room without WC in the Patio hotel. As it didn't correspond to what we wanted, we talk to the reception girl at Patio and we were offered a change of room, to the Nomad hotel, this time with "bathroom" and "kitchen". They told we would only have to pay for the difference, would the new room be more expensive. In Nomad, there wasn't any water in the kitchen, so it was unusable – we communicate this to the reception fellows, who did nothing to solve it – even if they made us pay for a "studio with kitchen". The bathroom was in an unsanitary state: the smell of the waters was awful, toxic. Of course, we reported and nothing was done to change it. As we were very busy with the DocLisboa Festival, we couldn't lose the whole day in trying to make the Wot Reception people do their work in solving these problems. Besides all of this, the ONE BIG PROBLEM is that, Wot Nomad and Patio decided to charge us for TWO ROOMS instead of the actual ONE ONLY ROOM we used (attached). We slept in one room at Nomad = we got charged for a room at Patio AND a room at Nomad. This is basic stealing. We've been complaining about this scam since the day October 25th (it's been +10 days+) when our credit card was overcharged. We've been very gentle. I went there personally, two times, to make the claim. Then I wrote an email as they told me. No responses. No answering. The only "response" I got was that they forwarded some emails to the supervisor (attached). Normally, if an error was made with double-charging (which could happen) an apology and refund should have been made immediately. We are now in contact with the DocLisboa Festival to escalate this issue, find a solution, and prevent it to happen to somebody else in the future.