Zwen Zwen Boutique Hotel Rooftop & Spa

4.2/5(112 Reviews) rating

3 Star Hotel

Zwen Zwen Boutique Hotel Rooftop & Spa featured

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About hotel

Location: With a stay at Zwen Zwen Boutique Hotel Rooftop & Spa in Marrakech (Medina), you'll be within a 5-minute drive of Jemaa el-Fnaa and Avenue Mohamed VI. This riad is 2.3 mi (3.7 km) from Majorelle Gardens and 0.7 mi (1.1 km) from Koutoubia Mosque.Rooms: Make yourself at home in one of the 18 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include complimentary bottled water, and housekeeping is provided daily.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Souk El Bahja - 0.4 km / 0.3 mi
Jemaa el-Fnaa - 0.5 km / 0.3 mi
Dar Tiskiwin Museum - 0.5 km / 0.3 mi
Souk of the Medina - 0.6 km / 0.4 mi
Dar Si Said Museum - 0.6 km / 0.4 mi
Souk Smarine - 0.6 km / 0.4 mi
Moroccan Culinary Arts Museum - 0.6 km / 0.4 mi
Mellah Market - 0.6 km / 0.4 mi
Place des Ferblantiers - 0.7 km / 0.4 mi
Souk Laghzel - 0.7 km / 0.4 mi
Rahba Kedima - 0.8 km / 0.5 mi
Souk Zrabi - 0.8 km / 0.5 mi
Bahia Palace - 0.8 km / 0.5 mi
Criee Berbere - 0.8 km / 0.5 mi
Mouassine Mosque - 0.9 km / 0.5 mi

The preferred airport for Zwen Zwen Boutique Hotel Rooftop & Spa is Menara Airport (RAK) - 6.7 km / 4.2 mi

Amenities: Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool.Business Amenities: Featured amenities include a 24-hour front desk and coffee/tea in a common area. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a bus station shuttle.Dining: Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The riad also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:30 AM.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Designated Smoking Areas

Coffee/tea

Airport shuttle service

Transportation

Show all Amenities

General Amenities

24-hour front desk

Designated Smoking Areas

Food & Beverages

Coffee/tea

Services

Airport shuttle service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Car recommended.

Electrostatic spray is used for disinfection.

Individually-wrapped food options are available for lunch.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 2.71 per person, per night. This tax does not apply to children under 12 years of age..

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the riad prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Car recommended.

Electrostatic spray is used for disinfection.

Individually-wrapped food options are available for lunch.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the riad prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

10 Rue El Moustachfa, Marrakech, 40000

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Ratings & Reviews

4.2/5

112 Ratings

James Platt

5/5

26 Sep, 2023

We loved this hotel. A beautiful little riad in the heart of Marrakesh. The staff were wonderful throughout. The breakfast was excellent, and the lunch/dinner at the restaurant was delicious should you choose to partake. The tours and spa are a little on the expensive side, but I can't fault them for organisation, and it made our trip that much more relaxing to know everything was handled. I would highly recommend Zwen Zwen, and if we ever come back to Morocco, which we hope we will, we will stay with them again.

Sam Vorona

4/5

3 Dec, 2023

We just went here for our last night in Marrakech dinner and really enjoyed the food. Our server was polite and helpful. The only downside is that their drinks menu was very limited in comparison with other rooftop restaurants that we visited. Otherwise, a good place to dine as it is very well located.

Jae Kim

1/5

21 Jan, 2024

The nice house shown in the advertisement was served on the rooftop when you ate breakfast, but in reality, you were taken to an accommodation across the street that was different from the picture, and it was small and had a narrow bathroom(room also). Anyway, it was the worst accommodation of my life.

Marine C

1/5

4 Dec, 2023

RUN AWAY!!! I mean it LOOK SOMEWHERE ELSE. TERRIBLE MANAGEMENT, DISHONEST OWNER. We had book a nice room for our last night there and we had the misfortune to be placed to the OTHER location across the street, but that you will discover only once you arrive on site. Which is not worth your money at all. Tiny cramped room definitely no patio as advertised more like an hostel room than a Riad. Plus after expressing our unhappiness cordially with the owner Bertrand. He first refused to give us a refund, couldn’t give us another so we had to go somewhere else as I don’t appreciate being taken for stupid. While I was waiting at the front desk for my refund (which hasn’t arrived yet)I hear another client on the phone with him in the same situation as us, who has been waiting 5 weeks for his refund. It is now 7 WEEKS and I still didn’t get my money back. Bertrand is a thief on top of being a Liar. You will regret bring your business to him, I guarantee it!

Emil Sørensen

1/5

21 Dec, 2023

Terrible experience at Zwen Zwen Riad Marrakesh. Great location, and beautiful rooftop, but that doesn’t even come close to compensating for the bad service we experienced. Firstly, the Riad had us waiting for our keys in the reception for an hour. Afterwards the manager Brahim made a sales-speech of all the daytrip-offers, they had. This speech went ongoing for about an hour despite several attempts of telling him that we didn’t want to buy any of the offers. When he finally agreed to show our room, it was a tiny room - not in the Riad, but across the street at an unattractive house. Our room (which had no windows) was only separated from the busy street by a thin door, so it was hard to sleep as it felt totally unsafe. We tried to talk to the reception to be moved to the Riad - this was not possible at all. After realising we didn’t wanted to buy anything from Brahim, he didn’t bother helping us, or providing any service at all. When we checked out, they charged us an additional amount, which was “local tax”. We had already paid that when we booked the stay, but when we showed them the receipt, they wouldn’t let us leave before we paid the additional amount once again. Terrible experience

James Platt

5/5

26 Sep, 2023

Sam Vorona

4/5

3 Dec, 2023

Jae Kim

1/5

21 Jan, 2024

Marine C

1/5

4 Dec, 2023

Emil Sørensen

1/5

21 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.