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Frequently Asked Questions
Pranaam is a meet and greet service at the airport that provides a smooth and hassle-free airport experience to passengers and allows them to skip the complicated formalities of the airport with personal assistance, lounge access, buggy service, porter service, and add-on services.
Pranaam Officer will be holding an iPad displaying your name, as mentioned by the passenger at the time of reservation.
It is simple to book Pranaam Meet and Greet Service online. Just select origin and destination. Then, select the travel date and flight number. Choose the package that suits you and provide travel details. After you have filled in the details, make payment and your Pranaam booking is made.
Yes, we offer free lounge access to passengers under our Pranaam Elite package.
In case you have changed your travel plans and wish to cancel the Pranaam Meet and Greet Service, go to ‘My Booking’ in Adani One app/web and click the cancel button. Then, select travellers, review and confirm cancellation.
Yes. To enable us to provide a wheelchair/baby stroller (subject to availability), please notify us of your requirement at least 24 hours in advance via call and/or e-mail.
Yes, you can book Pranaam Meet and Greet Service for your children. However, children aged up to 12 years must be accompanied by an adult.