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  1. Home
  2. Ahmedabad Airport
  3. FAQs
  4. General Enquiries

General Enquiries - Ahmedabad Airport

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Frequent sanitisation is being carried out across the terminals. In addition, sanitiser dispensers are also placed at prominent locations and touchpoints.  

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Ahmedabad Airport has two terminals. Terminal 1 is for domestic flights except for Air India, and Terminal 2 is for all international flights and Air India's domestic operations.  

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Please arrive at least 2 hours before departure of your domestic flights and 4 hours before departure for your international flights. 

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An airport Wi-Fi network in the airport terminal gives you free access to the internet for 30 minutes. It requires a valid Indian mobile number to access it. You can also buy a Wi-Fi network for high speed after your free access is over at a minimal cost.

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There are designated smoking areas inside both terminals.  

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Both the terminals at Ahmedabad Airport are operational 24*7.  

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If you lose something on board the aircraft, in the terminal or in the airline coaches, please complete the service form on the lost and found page of the airline or contact the lost & found centre located at the terminal. 

If you find something, you can hand it over to the employees at the Lost & Found counter. You will find the counter at the arrival or departure levels.

 

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Yes, there are currency exchange counters at Ahmedabad Airport. 

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Yes, there are ATMs available at Ahmedabad Airport, but they are located outside the terminals. 

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The parent/guardian of the child travelling alone needs to contact the respective airline to complete certain formalities before check-in. A process is in place for Unaccompanied Minor Passenger (UNMR) OR Young Passenger (YP) by the Airlines. 

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An Unaccompanied Minor Passenger is defined as a child between the age of 5 and 12, travelling without the presence of a legal guardian or parent. This term is used in immigration law and airline policies. YP or Young passenger is a child between 12 and 15 years of age.  Please check with the airline for further information.

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Yes, there are baby care rooms available at Ahmedabad Airport, equipped with changing facilities and other basic hygiene amenities. 

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Ahmedabad Airport offers barrier-free access for passengers with special needs. There are reserved parking slots, ramps & special restrooms designed for their convenience and comfort. In addition, wheelchairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you during the journey. You are requested to contact your respective airline or the Airport Terminal Managers for further assistance. 

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In most cases, it is safe for women to travel by air with a normal pregnancy. However, a fitness certificate is required by a doctor, certifying that the pregnant lady is fit to travel by air. Women above 32 weeks of pregnancy are not allowed to travel by air. For further information, please get in touch with your respective airline. 

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Passengers holding a valid ticket to travel within the next 24 hours can access the visitors' lounge at the terminal. Please note that visitor entry to terminals and lounges may be restricted without prior notice for security or operational reasons. 

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Yes, all international departing and arriving passengers can buy from the duty-free shops. However, there are restrictions on the purchase of cigarettes and alcohol. The duty-free personnel will be able to assist with the queries related to the buying limits and restrictions. 

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Medicines in limited quantities necessary or appropriate for the passenger during the journey can be carried. For larger quantities, a doctor's prescription is mandatory. Please get in touch with your respective airline for more information. 

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Yes, Ahmedabad Airport has a pharmacy if you need to buy any over-the-counter medicines.  

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Please email your feedback to  support@adanione.com

Please call us at 1800-572-111111

You can also share your feedback via – Facebook or Airsewa app.

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For details, please click here 

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Currently, Ahmedabad Airport does not have any cloakroom or left luggage room.  

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Airlines and airports have restrictions on what you can and cannot carry in your luggage. You cannot carry any item marked banned or hazardous; it could include firearms, sharp objects, etc. There is also a limit to carrying liquids; you can only take small quantities. Please get in touch with your airline for more information.  

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Ahmedabad Airport has shops available within the premises from where you can buy suitcases etc.  

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Each airline has a defined weight limit. The allowed weight limit is 15 kg for checked-in baggage for most domestic airlines. Please connect with your respective airline for more information.  

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Most airlines allow passengers with disabilities to take their wheelchairs with them. However, it would help to inform the airline about this when you book your ticket. If you have a battery-powered wheelchair, the battery will need to be disconnected to prevent the battery terminals from short-circuiting when you check in the wheelchair. You should report first to the check-in desk at the airport. 

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There is no dedicated public transport available for the airport from the city. However, Ahmedabad Airport is well-connected to the city via app-based cabs, rental taxis, prepaid cabs, public bus service, and auto services.  

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The drop and pickup zone are available in front of the terminal for departure as well as arrival. These can be used to pick up or drop off passengers free of charge. However, there is a charge for parking the vehicle in the parking zone. 

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You could use any of the following options:   
  • Rental car
  • Prepaid taxi
  • Public bus service
  • App-based cabs like Ola and Uber
  • Auto service
    •      

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You can pre-book a car either via app-based or rental cabs.

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You cannot reserve a parking space, but the airport offers a car park guarantee for the lowest price.  

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You can pay cash or use any digital payment method.  

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Yes. A parking payment receipt will be given to you when you park your vehicle.  

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Currently, baby care rooms are available in Boarding Hall first floor of T1 and T2 and on the Arrival Ground floor at T1. 

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The minimum age for children travelling alone varies between 5 and 16, depending on the airline. Please contact the airline for more information. 

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In your hand luggage, you can take medicines and special food, such as baby food, which you will need during the flight. You may have to provide accompanying documentation. 

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It is mandatory for everyone entering the security area to go through the security check and scanner. However, the metal detectors that one goes through during the security check generate a low-frequency magnetic field to detect metal. It is comparable to an electromagnetic field generated by standard electronic household devices. Hence, passing through the security scanner poses no harm to you if you are pregnant.  

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