We aim to facilitate you in best way possible, in case of any query or complaint regarding the Services or the Platform or to receive further information regarding use of the Platform, please contact the Grievance/Nodal Officer.
Name: Minizes Thomas
Designation: General Manager Customer Experience
E-mail: support@adanione.com
Contact No: 1800-572-111111
Adani Digital Labs Private Limited
Registered office: Adani Corporate House,
Shantigram, near Vaishno Devi Circle, SG Highway,
Khodiyar, Ahmedabad - 382421.
Corporate office: Adani Corporate House,
Plot No 83, Institutional Area, Sector 32, Gurgaon-122001.
Grievance Redressal Mechanism
- You may reach out to us via email, call or post for query or grievance on the feedback section of our website (Adani One).
- Upon the receipt of a query or a grievance via specified channel above, we will share an acknowledgment of the query or grievance along with a unique ticket number within 48 (Forty-Eight) hours.
- We shall take all the best endeavors to resolve the grievance as expeditiously within the one month from the date of receipt of the query/grievance.
- A query/grievance shall be deemed to be closed and disposed-off as and when you are communicated by our Grievance/Nodal Officer, or any other person associated with the Platform.
- In the event, you are not satisfied with the resolution provided, then you may escalate and reach out to us as mentioned below:
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Support Level |
E-mail ID |
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Level 1 Support |
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Level 2 Support - If Level 1 fails to resolve your concern/query, escalate to our officer |
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Level 3 Support - If still unsatisfied with Level 2, contact our Appellate officer |
(Last updated on 22 May 2024)