Select Airport
We love your company!

Stay logged in to proceed with bookings, orders and offers.

Changing Terminal Alert

On changing the terminal, you will loose items in your cart. Are you sure you want to change your terminal?

Items already in cart!
Your cart contains items from the Arrival store. Would you like to clear it and add items from Departure store?
Items already in cart!
Your cart contains items from other categories. Would you like to reset your cart for adding items from this category?
  1. Home
  2. Terms and Conditions
  3. Grievance Policy

Terms and Conditions (T&C) – Grievance Policy Terms and Conditions (T&C) – Grievance Policy

We aim to facilitate you in best way possible, in case of any query or complaint regarding the Services or the Platform or to receive further information regarding use of the Platform, please contact the Grievance/Nodal Officer.

Name: Minizes Thomas
Designation: General Manager Customer Experience
E-mail: support@adanione.com
Contact No: 1800-572-111111

Adani Digital Labs Private Limited

Registered office: Adani Corporate House,
Shantigram, near Vaishno Devi Circle, SG Highway,
Khodiyar, Ahmedabad - 382421.
Corporate office: Adani Corporate House,
Plot No 83, Institutional Area, Sector 32, Gurgaon-122001.

Grievance Redressal Mechanism

  • You may reach out to us via email, call or post for query or grievance on the feedback section of our website (Adani One).
  • Upon the receipt of a query or a grievance via specified channel above, we will share an acknowledgment of the query or grievance along with a unique ticket number within 48 (Forty-Eight) hours.
  • We shall take all the best endeavors to resolve the grievance as expeditiously within the one month from the date of receipt of the query/grievance.
  • A query/grievance shall be deemed to be closed and disposed-off as and when you are communicated by our Grievance/Nodal Officer, or any other person associated with the Platform.
  • In the event, you are not satisfied with the resolution provided, then you may escalate and reach out to us as mentioned below:

Support Level­­­­­­

E-mail ID

Level 1 Support­­­­­­

support@adanione.com

Level 2 Support - If Level 1 fails to resolve your concern/query, escalate to our officer

CS.NodalOfficer@adani.com  

Level 3 Support - If still unsatisfied with Level 2, contact our Appellate officer

CS.Appellate@adani.com 

(Last updated on 22 May 2024)