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Airport Guide

Passenger Departure Guide

For a smooth and quick journey to your boarding gate, here are the pre-emptive steps as you prepare to depart from the Thiruvananthapuram Airport:

Web check-in before you reach the airport for departure
Generate a baggage tag or paste the PNR and sector details on the luggage
Limit the luggage to one check-in and one cabin baggage
Reach the airport two hours before departure
Wear a face mask and maintain social distancing throughout
Please cooperate with the airport staff during thermal screening at the entry gate
Be ready with your documents like the boarding pass and ID proof by CISF at the entry gate
Display the status of Aarogya Setu App* at the entry gate
In the absence of Aarogya Setu App, fill in the self-declaration form at the entry gate
Drop the luggage at the self-baggage drop or check-in counters (an electronic receipt is sent to the passenger)
There is contactless entry into security through the e-gate
Passengers to dispose of all the bio-hazardous materials like used masks, gloves, tissues, etc., in the yellow-coloured disposable bins placed at strategic locations
Avoid sitting on spots demarcated for social distancing
Self-scan the boarding pass at the boarding gate and display your ID card

To ensure the health and safety of all our passengers, here are the steps taken at the Thiruvananthapuram Airport:

All our employees are screened before they start their duties and are trained specifically on the best practices amidst COVID-19
We conduct regular sanitisation and fumigation of all areas and surfaces, with emphasis on frequently used touch points
Mats and carpets are soaked with bleach at the entry gates for disinfecting footwear
Sanitisers are placed throughout the airport from the entry gate to the boarding gate
Floor markers to remind you to maintain social distancing
Food & Beverages counters are audited daily to ensure food safety, hygiene, and contactless interaction

Check-in Options

There are more ways than one to check-in for your flights. At the airport, you will find a range of time-saving alternatives as listed below:

Online check-in: – Most airlines offer the facility to check in online up to 48 hours before the flight. Make use of that and save some time
FAST check-in: – Fast and Seamless Travel (FAST) lets you enjoy shorter queues and flexibility with check-in kiosks and bag drops
Early check-in: – Although check-in counters open 2 hours before departure, some airlines allow early check-in. Check with your airline and make use of this facility
Group check-in: – If you are travelling in a group of 10 or more, many airlines might accommodate a special check-in counter. This helps save time

Baggage Rules

There are specific rules and guidelines on items that can be brought into the aircraft. Carry-on and check-in baggage are subject to being hand-searched by the security personnel, especially when the X-ray cannot determine its contents.

All passengers are requested to cooperate with the security agencies.

Electronic items such as laptops, cellphones, tablets, etc., may be subject to additional screening. Place all electronic and metallic objects in a separate tray.

Hand Baggage

Hand baggage allowance may vary from airline to airline. Please check with your respective airline for more details on the weight, size and number of bags allowed. Please note that power banks are allowed only in hand baggage.

Check-in Baggage

The check-in baggage allowance may vary from airline to airline. Please check with your respective airline for more details on the weight, size and number of bags allowed.

Guidelines for Liquids/Aerosols/Gels (LAGs)

To protect you from any potential security threats, there are rules for taking liquids, aerosols, and gels on flights

LAGs and items of similar consistency should not exceed 100 ml quantity per container
LAGs in containers larger than 100 ml are not permitted
At the time of security check-in, remove any LAGs from your bag(s) and place them separately in a tray
LAGs must be carried in a clear, transparent, reusable plastic bag

Check-in Process

At Thiruvananthapuram, we work towards making your airline check-in process a seamless and pleasant experience. The check-in counters are located at the departure area level 4. Passengers can find their respective airline's counter by referring to the information screens on Level 4, located near the terminal entry gates.

The check-in commencement time is usually four hours prior to departure and counters close at least one hour prior to the departure. However, the check-in counter allocation is a dynamic process; we recommend that you check the allocation of your respective airline at departure kerbside signage.

Here are the step-by-step instructions that you can follow:

Check in

There is a range of check-in options for our passengers, from online to self-check-in kiosks to counters. Please arrive on time to allow sufficient time for all the processes.

Baggage

All airlines have security guidelines specifically for your baggage. These include what to pack, how to pack and more information. Please do follow these guidelines while packing to avoid any delays. You can drop off your check-in baggage at the Airline counters.

For any Baggage related services like Packing, Storage, Delivery, click here

security

proceed to security check next, where your hand baggage is inspected along with a thorough body scan. keep your travel documents like the boarding pass, passport, visa ready for inspection

at the airport

you can spend time exploring various restaurants and shops at the airport. grab a bite, pick a souvenir or simply relax at one of the lounges. let us help you choose

food court area
retail
duty-free
lounges
spas

explore our services section for information on prayer rooms, baby care rooms, smoking areas and more

immigration

be ready with your travel documents as you arrive at the immigration desk. a valid passport, departure card, and boarding pass will be required at this step.

understand the immigration process by clicking here

boarding

you are advised to arrive at your respective boarding gates 30-45 minutes before your flight departure. boarding gates for your flights are displayed at different points throughout the airport.

Immigration

After clearing the security check, passengers are requested to move towards immigration.

All international passengers upon your arrival in Thiruvananthapuram, may please follow the clearance.

In case of any concerns or grievances, passengers may immediately contact AFRRO/FRO/SSP to get a resolution. For further information on immigration rules and regulations, please visit www.boi.gov.in

Customs

Once you have collected your bags, proceed towards Customs for goods clearance. Across major international airports across India, there are two channels for baggage clearance:

Green channel

Nothing to declare
Red channel

Nothing to declare

All international passengers upon your arrival in Thiruvananthapuram, may please follow the clearance.

In case of any concerns or grievances, passengers may immediately contact AFRRO/FRO/SSP to get a resolution.

Frequently Asked Questions

How early should I arrive at the airport for my flight?

Ideally, you should arrive 2 hours prior for domestic departures and 4 hours prior for international departures.

What should I do if I lose or find something unidentified at the airport?

If you lose something on board your flight, in the terminal or on airport buses, please complete the service form on the lost and found page on the website. You can also contact the lost and found centre located at the airport.

If you find something unidentified, it is advised to not touch such articles, and to bring it to the attention of the terminal duty manager or a CISF personnel for immediate action.

Is a parent allowed to accompany a child through check in?

Parents of unaccompanied minors need to contact their respective airlines for the handover procedure before check-in. There is a procedure to be followed for Unaccompanied Minor or Young Passenger.

What is the definition of an Unaccompanied Minor Passenger?

An unaccompanied minor is a child without the presence of a parent or legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from airline to airline and country to country.

Can pregnant women travel on domestic and international flights?

It is safe for women with normal pregnancy to travel by air in most cases.

However, a fitness certificate is required by a medical practitioner. Women above 32 weeks of pregnancy are not allowed to travel by air. You can contact your respective airline for further information.

Is there any waiting room facility at Thiruvananthapuram Airport?

Currently, there are no waiting rooms at Thiruvananthapuram Airport. Retiring rooms are available at domestic terminal for passengers and AI staff. VIP and CIP (Commercially Important Persons) rooms are available both at domestic and international terminals.

Can I buy items from the duty free shops at Thiruvananthapuram Airport?

Yes, only international passengers with a valid ticket can shop at the duty free shops.

Can I carry medicines on board?

Medicines in limited quantities, which are required, may be allowed to carry. For larger quantities or prescription drugs, a doctor's prescription will be required.

Where can I give feedback or submit a query about the airport?

You can share any feedback at feedback.trv@adani.com

How old must a child be to travel alone?

The minimum age for children travelling alone is between 5 and 16, depending on the airline. Please get in touch with your respective airline for more information.