Select Airport
We love your company!

Stay logged in to proceed with bookings, orders and offers.

Changing Terminal Alert

On changing the terminal, you will loose items in your cart. Are you sure you want to change your terminal?

Items already in cart!
Your cart contains items from the Arrival store. Would you like to clear it and add items from Departure store?
Items already in cart!
Your cart contains items from other categories. Would you like to reset your cart for adding items from this category?

Frequently Asked Questions - Pranaam Meet and Greet Service

Oops! We can’t find what you are looking for.

Pranaam is a meet and greet service at the airport that provides guests with a seamless and stress-free travel experience. It allows you to breeze through the airport with personal assistance, lounge access, buggy service, porter service, and add-on services. It offers customised packages and an array of services to meet your requirements including professional assistance to corporate clients, warmth and care to families and elderly guests, and safe transit for young guests.

Was this helpful?

A Pranaam Officer will be holding a tab displaying your name, as mentioned at the time of the reservation.

Was this helpful?

It is very simple to book Pranaam Meet and Greet Service on Adani One app/web. Please go to Adani One and select Pranaam Service from the list of services offered at the airport. Then, fill in the required details like flight, travel sector, travel date, origin, destination and flight number. Choose the package that suits you, make payment and your Pranaam Meet and Greet Service booking is confirmed. You will receive the booking confirmation through email and SMS.

Was this helpful?

Yes, we offer free lounge access to passengers under our Pranaam Elite package.

Was this helpful?

In case there is a change in your travel plans and you wish to cancel your Pranaam Service, please go to ‘My Bookings’, select the booking made under Pranaam Meet and Greet Service, and click on cancel. Then, select the travellers for whom you wish to cancel the service, review your selection and proceed with the cancellation.

Was this helpful?

In case you have changed your travel plans and wish to cancel the Pranaam Meet and Greet Service, go to ‘My Booking’ in Adani One app/web and click the cancel button. Then, select travellers, review and confirm cancellation.

Was this helpful?

Yes. To enable us to provide a wheelchair/baby stroller (subject to availability), please notify us of your requirement at least 24 hours in advance via call and/or e-mail.

Was this helpful?

Yes, you can book Pranaam Meet and Greet Service for your children. However, children aged up to 12 years must be accompanied by an adult.

Was this helpful?

The Pranaam Meet and Greet Service booking is non-transferable.

Was this helpful?

Currently, the Skycap paid porter service is available only on pre-booking, and walk-ins are not accepted.

Was this helpful?

The meeting point is defined in the confirmation SMS for departure and designated baggage belt for arrivals.

Was this helpful?

You can book a baby stroller/pram for arrival or departure. It is not a chargeable service, and a porter would be allocated at the time of registration.

Was this helpful?

No. The Skycap paid porter service only assists the guests. The guest has to go by the processes as defined by the airline/airport.

Was this helpful?

No, Pranaam Meet and Greet Services does not fast track the assistance at any point. All processes are to be completed as per defined processes and applicable laws.

Was this helpful?

...

Contact Us

If you are looking to resolve a lost & found issue, have any query, feedback, or complaint, fill in the form below, and we will respond to your request at the earliest possible.