Discover Mumbai Airport: Essential Services and Facilities You Must Know

Terminal Overview

There are two main terminals of CSMIA, Mumbai:

• Terminal 1 (Domestic Terminal): This is located at Santacruz, and it is only used for domestic flights after Sahar terminal has been opened for international flights. The terminal has 3 sections which are 1A, 1B, and 1C, to cater to various airlines and travellers easily.
• Terminal 2 (International Terminal): Located at Sahar, this terminal has been built with a state-of-the-art design by Larson & Toubro group and designed by Skidmore, Owings & Merrill (SOM). Terminal 2 is used for international flights and some domestic flights too. With its four levels, the terminal has different functions at each level namely – departures, arrivals, check-in, and security.

 

Check – Mumbai Airport Terminal 2 Map

Check-In and Baggage Services

Mumbai Airport has streamlined its check-in services efficiently so that the passengers can easily navigate through the scanning process. There are multiple baggage drop counters, check-in points, and self-check kiosks to cater to the multitude of passengers. Special assistance services are also available as per requirement. Also, you can choose for the following services

• Baggage Wrapping: Baggage wrapping services are available at various points within the terminals, for additional safety.
• Lost and Found: Any lost items can also be retrieved with the help of the airport’s lost and found services. Just fill out the online form to register your case.

Security and Immigration

International passengers have to go through an immigration process that requires them to go through various security checks. Mumbai Airport has all the required safety checks in place with advanced screening processes for a swift immigration process. There are dedicated lanes for young children, disabled and senior citizens to speed up the process.

Lounge

If you are a seeker of comfort and looking for luxury during your travel, you can check in the two premium lounges at the airport. They are the perfect place for you to relax, recharge and freshen up before your flight.

• The Adani Lounge by TFS Performa: Located at Terminal 2, this lounge has the perfect ambience where you can have delicious meals and snacks, and enjoy the plush seating, take a nap, recharge your phone or attend a business call.
• Travel Club Lounge: You can find this lounge on both terminals, it offers amenities like comfortable seating, complimentary snacks, beverages, and Wi-Fi.

Dining Options

Passengers craving good food or drink can easily find some great eateries at Mumbai Airport with an impressive line-up of food options with diverse culinary preferences. Depending upon your hunger, you can choose a quick snack or a hearty meal, a cup of coffee or a pint of beer. Whatever you require, the Mumbai Airport restaurants have got you covered.

• Street Foods by Punjab Grill: Offers a taste of the North Indian food culture of India.
• Shiv Sagar: The perfect place to enjoy authentic Indian vegetarian food like Pao Bhaji, Dosa, etc.
• The Irish House: It is an amazing place for people who love to experiment with their food. The place offers a selection of international dishes and a wide selection of beverages.
• Cafe Coffee Day: Perfect for a quick coffee and snacks from your trusted coffee shop.

Shopping and Duty Free

when it comes to shopping for exclusive brands and luxury products, Mumbai Airport provides the ultimate shopping experience at the retail outlets at Terminal-1. Also, don’t miss a chance to explore Duty-free stores in Terminal 2, if you are travelling back to India. It offers a range of products including cosmetics, electronics, and alcohol at tax-free prices. Great place to purchase products without any additional duty.

Transportation Services

Getting to and from Mumbai airport is not a problem, thanks to a range of transportation services at your beck and call.

• Airport Cabs and Taxis: These are convenient and offer a reliable mode of transport to various parts of the city.
• App-Based Ride Services: Portals like Adani One facilitate cab booking services for passengers while travelling to and from the airport.
• Public Transportation: Buses, Metro and local trains offer economical travel options.

 

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Parking Facilities

Mumbai Airport offers ample parking spaces for short-term and long-term needs. The parking areas are equipped with modern security features and are located conveniently close to the terminals. You can pre-book your parking space from Adani One at a nominal price, thanks to the ongoing offers run by the travel portal.

 

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Airport Hotel

If you have a long layover between your flights and require a place to rest, you can choose Niranta Airport Transit Hotel which offers quick options for booking comfortable accommodations within Terminal 2. The hotel exclusively offers day rooms, and overnight stays for people who need to catch on some sleep for a few hours at the airport.

Special Assistance Services

Mumbai airport ensures that travel is not limited to a few but reaches everyone. The airport offers special assistance services for passengers with reduced mobility, including wheelchair assistance. There are dedicated seating areas, and priority boarding for these travellers.

Pet Services

Travelling with pets is seldom easy. The pet parents continuously fret over the safe travel facilities from their furry friends. CSMIA is one of the country’s first airports to have exclusive pet-friendly facilities. There are designated pet relief areas to calm the nerves of your pets before travel. With pet-friendly policies, Mumbai Airport ensures your furry companions are comfortable during their travels

Spa and Wellness

For travellers who have some time at hand at the airport and want to calm their senses, the airport features several spa and wellness centres within the airport that offer a range of treatments including massages, facials, and reflexology. These services are perfect for unwinding before a long flight.

Family-Friendly Amenities

Travelling with small kids is often tiring and comes with its challenges. Mumbai Airport promises a host of family-friendly features to help you with a smooth journey experience.

• Children’s Play Areas: There are special play zones for kids to have fun before their flight.
• Baby Care Rooms: Made especially for nursing mothers, baby care rooms have changing tables and comfortable seating for nursing mothers.

Prayer and Meditation Rooms

Mumbai airport offers dedicated prayer rooms and meditation spaces for those seeking a quiet place for reflection or prayer. These areas provide a serene environment for spiritual practices and relaxation.

Mumbai Airport has become more than just a mere transit point; it’s a self-sufficient mini township in itself, equipped with services and facilities to make your travel better. From dining and shopping to relaxation and connectivity, the Mumbai airport ensures that every passenger's needs are met with efficiency and hospitality. Whether you’re departing, arriving, or simply passing through, the amenities and services at Mumbai Airport make your journey seamless and enjoyable.