Flying from the Mumbai Airport Made Easy: 20 Essential Services to Avail for a Seamless Journey

#1 Pranaam Meet and Greet Services

From the moment you arrive to the moment you board the flight, Pranaam Meet & Greet Services ensure you navigate through airport processes like a breeze. The service provides a smooth transition through the airport and enhances their overall travel experience with personal assistance, lounge access, buggy service, porter service, and other exclusive add-on services. Whether you’re travelling alone or with family, Pranaam offers personalised service tailored to your needs ensuring end-to-end comfort. Other than Mumbai Airport, travellers can book this service at the following airports —

#2 Baggage Trolley & Wrapping

Baggage trolleys for easy luggage handling are available all over the airport inside and outside. Once check-in is done, you can stow away the trolley at designated places at the airport to avoid it being placed anywhere and causing inconvenience to other passengers. Baggage wrapping is also available with environment-friendly plastic luggage wrapping service using state-of-the-art European technology ensuring your belongings are well-protected during transit.

#3 Baggage Delivery

This service is perfect for travellers who want to avoid the stress of waiting at baggage claim or carrying heavy bags. CarterX is India’s first and only digital baggage delivery platform that offers personalised doorstep baggage pick-up and delivery. This service ensures that your bags are handled with care and delivered promptly, allowing you to focus on enjoying your trip without the burden of managing your luggage.

#4 Information Desk

If you are finding it difficult to navigate through the airport, the information desk available at various touch points will assist you with your queries and provide you with the relevant information. You can also connect with the 24/7 Helpline Service at +91 22 66851010.

Location of information desks at Terminal 2 of the Mumbai Airport:

• Departure Gate number 5, check-in hall (Near Island H)
• Departure Gate number 3, check-in hall (Near Island D)
• Retail Area (for international passengers) at Level 4
• Retail Area (for domestic passengers) at Level 3
• Arrival domestic (Near Belt no. 01-02 and Opp. Belt no. 13- 14)
• Arrival Hall, International
• Arrival plaza (Curbside between Arrival exit Gate A – B )
• Departure Curbside - Lane 2 opp. Gate no. 04
• Curbside Desk (near Gate 1) at Level 4

 

Location of information desks at Terminal 1 of the CSMIA Airport:

• Arrival Hall
• Departure curbside near Gate 2

#5 Make the most of award-winning Adani Lounges

Adani Lounges at the CSMIA Airport are the best to unwind just before your flight to your destination. The opulent ambience and the cosy setting are what truly make them a haven of comfort. The healthy yet tasty assortment of refreshments lets you enjoy a quick bite guilt-free. The lounges have free wi-fi so you can send your last-minute emails, and easily take your business and video calls to your loved ones. There are 9 lounges at Terminal 2 and Terminal 1 of Chhatrapati Shivaji Maharaj International Airport. Four out of 9 are located at international departures, one at international/domestic arrival and four at domestic departures.

#6 Special Assistance Facility

To help passengers with reduced mobility or special needs the Special Assistance facility at the Mumbai Airport offers wheelchairs and personalised assistance from the moment you arrive at the airport until you board your flight. You can also place a wheelchair assistance request with the respective airlines while booking your tickets as most airlines offer this service, free of cost.

#7 Automated Buggy Service

This free service is specifically for the following people: Senior citizens, expectant mothers and passengers with special needs. The service offers comfortable access to boarding gates that are located at a distance.

#8 High-Speed Wi-Fi Service

Enjoy high-speed internet service at the Mumbai Airport. You just have to follow simple steps to avail of the complimentary service.

For local passengers:

• Select #FreeWiFiByAirport
• Launch your internet browser and type in the valid website address to access the login page.
• Select either ‘Free Wi-Fi or ‘Premium Wi-Fi access’.
• Next, input the password obtained via the following method:

 

Mobile Phone:

• Enter your mobile number on the Wi-Fi login page to receive a One-Time Password (OTP) via SMS.
• Key in the provided password in your internet browser to begin surfing.

 

For international passengers:

• Free Wi-Fi access for passengers without a SIM card or an international roaming facility, passengers can go to the information desks and seek assistance.

#9 Lost and Found Services

Any misplaced baggage or belongings are deposited under the Lost & Found property through the Duty Terminal Manager. The goods are deposited along with all the necessary details such as contents, weight, date & time of deposition and depositor signature.

For Lost & Found collection, email: csmia.lostproperty@adani.com

Passengers can also contact MIAL Terminal Operations team via call on the following numbers:

Terminal 1: +91 9930144272; Terminal 2: +91 9619050580, 08879992371

#10 Medical Centre & Facility

In case of any emergencies or guidance for ill health, the Mumbai Airport has well-equipped Medical Centers with doctors and paramedics along with fully-equipped ICU ambulances and Advanced Life Support Ambulances that are available 24/7. In case of any emergency, you may call the airport Emergency Contact Number at +91 22 66850108.

#11 Baby Care Room

Managing a baby while travelling can be quite stressful but the Baby Care Room at CSMIA airport makes it easy! Equipped with changing tables, feeding chairs and a soothing atmosphere, the Baby Care Rooms ensure you have everything you need to care for your baby while on the go. These rooms are conveniently located, making them easily accessible during your journey.

 

Here is the location at the terminals:

 

Terminal 1

• Pre- SHA Boarding Gate no. 9-20
• Post SHA, Opp. Boarding Gate 22-23

 

Terminal 2

• Departure Check-in area behind Island P
• Post Immigration
• Level-3 Retail area Near Theobroma
• Near Boarding Gate no.42
• Level 2 Arrival Immigration east side opposite to counter no. 80
• Level 2 & Greeters area west side near Exit gate A

 

You can also get baby strollers at the T2 Departure check-in area, and post-security check at Level-3 Domestic and Level-4 International (post-departure immigration).

#12 Left Luggage & Cloak Room for Safe-keeping of Your Belongings

This amazing surface at the CSMIA Airport allows you to keep your luggage and other belongings safely for up to 3 months. The tariff is based on the weight of the luggage and the duration. So, if you have a long layover and wish to explore the airport premises, or Duty Free, or just grab a bite without lugging your heavy luggage, you can keep it at the facility and enjoy airport time tension-free.

Location: Domestic Terminal 1: (Arrival Hall Exit Ramp) International Terminal 2: (Level 1, P-4)

#13 Prayer Room

Take a break from the travelling hustle and find that much-needed peace and quiet in the designated prayer rooms or multifaith rooms available at the airport. The rooms are at T2 only.

International Departures – Post immigration Level 4, Gate number 47, Gate number 65 Domestic Departures – Post security Level 3, opposite Gates 86 & 43

#14 Valet Parking

Valet Parking is available at T2 of the CSMIA Airport which can be availed 24x7. The parking is secure and only trained selected personnel handle your car with great care.

#15 Other Parking Facilities

The airport also has a well-planned car and two-wheeler parking facility at both domestic as well as international terminals. Frequent travellers can get a monthly car parking pass too for convenience.

Number of car slots available: 750 (Domestic); 1500 (International)

 

==> Pre-book your Mumbai Airport Parking

#16 Foreign Currency Exchange Service

Get your currency exchange done easily at the airport before departure or arrival in the city. There are a number of currency exchange providers available at the Mumbai airport such as — Ebix Cash Departure Check-in area Level 4; Domestic Departure – Level 3; Post Immigration – Near gate 69 and L4 Retail area Akbar Forex Arrival Level 2; Departures security hold area SBI Arrival Level 2 Weizmann Forex Arrival Level 2 EBIX Cash Level 2 & Level 4

#17 Airport Transit Hotel

Nestled right at the heart of the airport at Terminal 2 is Niranta, where you can relax and be at ease. Niranta features 144 well-furnished rooms with comfortable beds and spacious baths equipped with some of the best amenities, such as high-speed 24/7 Wi-Fi connectivity, a Business Centre (Print, scan, copy, email and postal) facilities, in-room dining, complimentary Foot massage for In-house guest and so much more. Niranta ensures every traveller’s comfort is taken care of.

#18 Inter-Terminal Coach Facility

Got your terminal wrong at the last minute, worry note the inter-terminal coach facility is here to get you to the right terminal ensuring you don’t miss your flight. This seamless service is complimentary and is available at the designated pick-up point at Terminal-2, Level-1, Ground Transportation Level (P4) & at Terminal-1 at the Arrival exit, towards Departure Gate 2.

#19 Postal Service

Take care of your last-minute errands, if any, with the postal service available at the airport. You can get your parcel or document at the airport and get it delivered safely to the address anywhere in the city and the world. This service is available only at T2: Exits & International Arrivals.

#20 Telecommunication Services

CSMIA offers a plethora of payphones and International SIM card providers ensuring you do not lose communication while travelling. Anytime you have any issue with your phone or your service provider, you may use the payphone or get help from the providers available at the airport and stay connected at all times.

As you embark on your next journey via Mumbai Airport, do take advantage of these multiple offerings that are tailor-made to ensure comfort, convenience and peace of mind. Embrace the exceptional facilities and transform your travel experience into a smooth, stressful and delightful journey every time you fly.