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Special Assistance

At most of the airports whether you are taking a domestic or an international flight, there are a range of special assistance services to ensure that air travel is accessible and stress-free to everyone, including specially-abled passengers.  

To request special airport assistance, passengers should inform the airline of their needs at the time of flight ticket booking or at least 48 hours before their flight and also arrive early on the day of travel. The airline will then make arrangements with us to ensure that the passenger's travel experience is comfortable and stress-free. 

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Special assistance services

These services include wheelchair service at the airport, assistance with boarding and deplaning, priority boarding, help with luggage, and special seating accommodations. 

Senior citizen airport assistance 

Special flight assistance for elderly passengers includes a variety of services such as airport wheelchair assistance, escort services, priority boarding, baggage assistance, special seating, etc.

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Travellers with special abilities 

Apart from priority boarding, help is provided to the specially-abled in boarding and disembarking the aircraft and navigating through the security checkpoints. 

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Travelling with Infants 

There are dedicated baby care rooms for mothers to attend to their infants. Please contact airport staff for any assistance, and they will be there to help you out. 

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Points to consider

Here are a few things to keep in mind:

Please note that these guidelines are subject to change based on medical conditions and airline policies. We recommend you consult your treating gynaecologist and airline before planning your travel.

Frequently Asked Questions

Mumbai airport offers Pranaam meet and greet services, lounges, information desk, wheelchair assistance, priority boarding, baggage assistance, and much more.
You can request special assistance at the airport when you book your flight or by contacting your airline or travel agent. You can also request assistance at the airport by contacting the airport's customer service department.
No, there is no cost for special assistance at airports. The service is usually provided free of charge, although some airlines may require advance notice or may have specific requirements.
Yes, you can bring your own wheelchair or mobility aid to the airport. However, you should inform your airline to ensure they can accommodate your needs.
Yes, you can travel with an assistance animal, such as a guide dog or a service animal, but you should inform your airline in advance. Some airlines may require additional documentation or may have specific requirements for travelling with assistance animals.
Yes, you can receive assistance if you have a connecting flight, but you should inform your airline in advance. The airport and airline staff will work together to ensure you receive the necessary assistance during your journey.
If you did not request assistance in advance, you could still ask for it when you arrive at the airport. The airport staff will do their best to provide you with the necessary aid, although there may be some delay if they are unprepared for your arrival.
Expectant mothers and mothers travelling with children can avail of wheelchair assistance and escort facility at the airport. They can also request baggage assistance, priority boarding, and similar services. Most airports have dedicated baby care rooms for mothers to attend to their infants. For any assistance, you can contact the airport staff as well and they will be help you out.