Adani One ICICI Bank Credit Cards FAQs

The Adani One ICICI Bank Credit Card is a credit card issued by ICICI Bank in association with Adani Digital Labs Private Limited (Adani One) and powered by Visa. This is a paid credit card that comes with amazing benefits. The card’s earnings mechanism is designed to provide earnings for every purchase (excluding transactions made through the card on EMIs, purchases converted to EMI post facto, fuel spends, and as mentioned in the Adani One ICICI bank co-brand T&Cs). 

There are two (2) variants: Adani One ICICI Bank Signature Credit Card and Adani One ICICI Bank Platinum Credit Card. For benefits and feature of signature card click here. For benefits and feature of platinum card click here.

No, only the Cardholder under Adani Rewards Membership Account can use this benefit. The Cardholder must be the mandatory traveller in the booking.

No, the Cardholder can use only one voucher in a single booking. Cardholders who login from their Adani Rewards Membership Account must be the mandatory traveller in the booking.

• Visit www.bookmyshow.com.
• Go through the regular ticketing flow by selecting your city, movie, date, cinema, and show of your choice. 
• Confirm your details by providing your email address and mobile number, as this information will be used to confirm your transaction.
• Proceed to the secure payment page. Enter your 16-digit Adani One ICICI Bank Credit Card number, name on the card, expiry date, and CVV details. Please check yes to accept the terms, conditions, and booking policy. 
• To avail the offer, check 'Avail Discounts & Offers' at the bottom left side of the page. Select ‘Offers’, then choose the ICICI Bank Credit Card Offer from the list. 
• Click on the 'Apply Offer' button to successfully avail your offer.

• Go to the Adani One ICICI Bank Credit Card page and click on “Apply Now”.
• Follow the on-screen instructions and fill necessary details to apply for the credit card.

• Once you have submitted your application online, you can track the status of your credit card here and click on “track my application”. 
• To track the status, you may also call ICICI Customer Care at 1800 1080.

To apply for the Adani One ICICI Bank Credit Card, use your Aadhaar card-linked mobile number only. 

Adani One ICICI Bank Credit Card offers have two modes of completing KYC verification.

• Video KYC: You are required to provide PAN card and Aadhaar card details followed by video-based verification with an officer of ICICI Bank. You will be required to come on camera by accepting the call request by the ICICI Bank officer and complete your video KYC call by answering a few questions asked by the officer and showing the original PAN card copy. Video KYC is available 24/7 on all days.
• In person verification: Once the application is submitted by the customer, customer can book the appointment for in-person KYC verification. A KYC agent will visit the customer and complete the in-person verification. For in-person verification Aadhaar number is mandatory since it will be completed by biometric fingerprint authentication.

You can complete video-based KYC verification by following the below steps:

• If you have not filled the online application, click on “Apply Now” or “Complete your application” to fill the online application for the Adani One ICICI Bank Credit Card.
  • Complete Aadhaar OTP verification: In the online application of this credit card, you need to fill in your Aadhaar number and PAN number, and verify the OTP sent on your Aadhaar linked mobile number.
  • Provide Address Details: Provide your current residential address if it is not same as the address in your Aadhaar and office address.
• If you have already filled out the online application, click on “Check Application Status” and complete your KYC by choosing the video KYC option. You will be automatically redirected to live video conference with an officer of ICICI Bank who will ask you to answer a few questions and show the original PAN card. In case an officer of ICICI Bank is not available at that moment, you will be asked to wait for a few minutes. In case you decide to do it later, you can return to the Adani One ICICI Bank Credit Card page and click on “Check Application Status” to initiate the video KYC process. Video KYC is available 24/7 on all days.

No, as per RBI guidelines, PAN card and Aadhaar details are required for completing verification remotely. In case the PAN card or Aadhaar card is not available then you will not be able to complete KYC verification for Adani One ICICI Bank Credit Card.

Yes, you can also opt for in-person verification through biometric KYC (via fingerprint authentication), which is applicable for limited set of PIN codes. For this process also, Aadhaar verification is mandatory.

Any device which is a smart device (for example smartphones, tablets) can be used to upload income documents and video-based verification can be used to complete video KYC. You are not required to download any other app to complete video KYC. Video KYC verification will be initiated from your Adani One ICICI Bank Credit Card application hosted at ICICI Bank. In case you could not complete the video KYC process, you can return to the Adani One ICICI Bank Credit Card page on the Adani One platform (Website or Mobile app) to re-initiate the KYC process. For Android users, Chrome browser is recommended, while for iOS, Safari browser is recommended.

You can try video KYC from a different location where connectivity is better. You will not need to re-upload the documents already uploaded (provided the documents were appropriately uploaded initially). Please ensure that the documents are latest, i.e., the latest month's salary slip and/or latest 3-months’ bank statement reflecting salary credited/paid; if not, you may need to re-upload the documents.

No, you can complete video-based KYC verification from any location in India. As per RBI guidelines, you need to be physically present within the geographical boundary of India while attempting video KYC.

It usually takes less than 5 minutes to complete video KYC verification. An officer of ICICI Bank will verify the details entered during the application while interacting with you on a video call.

It takes upto 5 business days from the KYC appointment completion date to know whether the Adani One ICICI Bank Credit Card is approved. You’ll receive SMS / email once your card is approved. Please contact ICICI bank for more details.

Please reach out to the ICICI Bank for assistance and help regarding any changes.

Yes, you can apply for Adani One ICICI Bank Credit Card even if you already have another ICICI Bank Credit Card. Please note that you will continue having ownership of your old ICICI Credit Card post approval of Adani One ICICI Bank Credit Card.

Yes, you can complete your application again from here within 30 days from your application start date. Click here

• You will be issued a digital copy of your credit card immediately upon approval. As per guidelines issued by the RBI, usage of international, tap & pay, and online transactions is disabled for all credit cards, including your Adani One ICICI Bank Credit Card. The guidelines impact only cards issued on or after September 30, 2020, or cards that have not been used for online payments in the last 12 months prior to September 30, 2020.
• You can start using this card for all your online purchases, after enabling it for online transactions by visiting ICICI Net Banking / iMobile app using the following steps:
  • Login to iMobile > Click on ‘Cards & Forex’ > Choose your Credit Card > Click on ‘Manage Card’ > Enable International/Online/Tap & Pay transactions.
  • Login to Internet Banking> Click on ‘Cards & Loans > Click on ‘Credit Cards’ > Click on ‘Manage Your Card’ > Select Credit Card Number > Under ‘Manage Credit Card Usage’, click on ‘Edit’ > Enable International/Online/Tap & Pay transactions > Enter OTP triggered to your registered mobile number to complete the process.
  • The physical card will also be dispatched to your contact address and will reach you within 7 business days of approval. You can also fetch your card details by logging into your ICICI Internet Banking or iMobile app.

Note: For instantly approved cards, CVV will not be visible to the customer upfront on the app. Please check this by logging into ICICI Net Banking / iMobile app.

The PIN will be sent through SMS on your registered mobile number. You can also generate your PIN by using any one of the following options:

• Using Interactive Voice Response System (IVR) by calling our toll-free number 1800 102 01.
• Using iMobile app (Go to Services & Aadhar > Card Services > Generate Credit Card PIN).
• Log in to Internet Banking > Generate PIN > Credit Card PIN > Generate Now.

Login into your internet banking portal or iMobile App (ICICI Mobile App) and go to “Credit-Cards” section. Click on “Adani One ICICI Bank Credit Card” to see your 3-digit CVV. You can use this CVV for completing all your online transactions.

You can pay your outstanding bill for Adani One ICICI Bank Credit Card via ICICI iMobile app / Net Banking.

ICICI Bank account: Login into your ICICI Banking App or Net Banking portal and go to Credit-Cards > Adani One ICICI Bank Credit Card > Pay ICICI Bank Credit Card Bill.

You might not be able to apply for this card due to any one of the following reasons:

Application rejected:

If your application was rejected, you will only be able to apply again after 6 months.

Already hold the Adani One ICICI Bank Credit card:

If you already have applied and received one card, then you will not be able to apply for another one. Currently, only one card per Adani One.com account can be allocated.

As per the bank’s credit underwriting policy and basis customer’s bureau record at the time of your application, it may take longer to process the application. If an application is received outside of working hours and/or on a non-working day, then processing can take longer than 30 minutes. 

Adani One rewards can be used to buy anything on Adani One.

No, Adani Rewards Points will be credited to the same Adani Reward Points Account holder from which the card was issued originally.

All Adani Reward Points will be credited within 15 days of completion of billing cycle of this credit card.

You will receive notifications from Adani One via SMS and email after your Adani Reward Points have been credited to your account. Additionally, you can check with ICICI Bank on the calculations and verification of the credited Adani Reward Points.  

Contact ICICI Bank to close your issued Adani One ICICI Bank Credit Card. Please note, if the Adani One ICICI Bank Credit Card expires and is not renewed or voluntarily closed by the Cardholder, the Adani Rewards Account will get terminated automatically, and any Adani Reward Points accrued prior to such termination shall be forfeited. Redemption of Adani Reward Points will not be permitted post closure.